TCF National Bank Consumer Loan Complaint

TCF National Bank Consumer loan department,

Vehicle loan Managing the loan or lease Virginia

I spoke to Gatewayone lending on - to remove the recurring payment from my loan since I had setup billpay with my bank. Gatewayone lending assured me several times on the phone I was not automatic payment from my checking. I mentioned the website said the word recurring '', the person on the phone said that they do not even have my checking account information on file. On - I noticed that my checking account was lower then usual. So I did some digging and found out that on - and - Gatewayone had stolen amounts equal to my auto loan payment from my checking account. I called Gatewayone lending and asked about my recurring payment, they told me again I do not have - and that they see in their system that I called in -/-/-. Their system had notes about me wanting to cancel my recurring payment, and their notes said I did not have recurring payment setup. I informed the agent on the phone that I would like to know why my checking account shows they have been taking money from me then. They put me on a hold and came back saying they


the -, so - days ). They told me that was not possible and that they require I provide a copy of my bank statement to prove they stole from me ( even though the person on the phone admitted that they see the amounts posted on my loan ). I informed the representive that I have been recording them ( they have an automatic message that says I may be recorded, so turn about is fair play ), they were fine with the recording. I contacted my bank to put a stop payment on all the fraud done by Gatewayone lending.