Review and analysis of over 5 Conventional Fixed Mortgage complaints against Ark-La-Tex Financial Services, LLC
Ark-La-Tex Financial Services, LLC consumers have reported over 5 official complaints related to Conventional fixed mortgage. Out of the 5 consumer complaints against Ark-La-Tex Financial Services, LLC, 20% were disputed by the consumer (i.e. the consumer was not happy with how Ark-La-Tex Financial Services, LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Ark-La-Tex Financial Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Ark-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account February 3, 2017 - I - county school taxes -/-/- -/-/-.Benchmark has stated to me they had the taxed -/-/-. As of today -/-/- they are still refusing to release the funds to pay these taxes. There is over $2600.00 in my escrow account. The taxes are now loaded with the court house with the tax claim department. Benchmark Mortgage has sent a $20.00 check to get the information released. They are now refusing to call to get the figures for -. I am at a loss trying to get the the funds released to pay the taxes. There is sufficient funds and still they will not release the funds. I hav... |
Ark-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account January 19, 2017 - My mortgage is with Benchmark Mortgage. I purchased the home, approximately, -/-/-. School taxes came out -/-/-. I mailed a copy of taxes to the mortgage company. I received a call from - tax collector stating that the taxes were not paid. When I called the mortgage company I was told there were comments in my account -/-/- Taxes Paid - no check was ever dispersed. I am now going into the 4th week with trying to get these taxes paid. Benchmark Mortgage has $2600.00 in my escrow and will not release the funds. I keep being told will be resolved within 24 hours. That never ha... |
Ark-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account March 26, 2016 - I have had continuing issues with my loan servicer researching a payment I made that was never credited to my account. The first request was made on - -, 2016. I sent a request using their online form ( their preferred method of contact ). I detailed every payment that I had made, along with all of the details I had available to me and requested they research and let me know which payment ( - ) were not applied to my account. The response was a generic informational message noting that my payment was made on - -, 2016 and my next payment was not due until - -, 2016. I repl... |