Ark-La-Tex Financial Services, LLC Mortgage Complaint

Ark-La-Tex Financial Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

My mortgage is with Benchmark Mortgage. I purchased the home, approximately, -/-/-. School taxes came out -/-/-. I mailed a copy of taxes to the mortgage company. I received a call from - tax collector stating that the taxes were not paid. When I called the mortgage company I was told there were comments in my account -/-/- Taxes Paid - no check was ever dispersed. I am now going into the 4th week with trying to get these taxes paid. Benchmark Mortgage has $2600.00 in my escrow and will not release the funds. I keep being told will be resolved within 24 hours. That never happens. I went back to the broker who represents Benchmark Mortgage and am being told they are working on it with a manager of the processing department. I ca n't seem to get resolution and am risk of being sent to tax claim.