Ark-La-Tex Financial Services, LLC Mortgage Complaint

Ark-La-Tex Financial Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I have had continuing issues with my loan servicer researching a payment I made that was never credited to my account. The first request was made on - -, 2016. I sent a request using their online form ( their preferred method of contact ). I detailed every payment that I had made, along with all of the details I had available to me and requested they research and let me know which payment ( - ) were not applied to my account. The response was a generic informational message noting that my payment was made on - -, 2016 and my next payment was not due until - -, 2016. I replied informing them that that response did not address my issue in the slightest and that I would like a supervisor to call me. I never received a call or a reply to that response. I contacted them again on - -, 2016 under a new request. I asked for a supervisor to contact me and notified them that the payments that had been posted to my account were not applied anywhere near the dates the bank honored the payments, which would cause me to


I then contacted Benchmark by phone on - -, 2016. The result of that call was that I was to fax proof of payment from my bank to them in order for them to research the payments. I faxed the information I had on - -, then faxed additional information I had obtained from my bank on - -. On - -, 2016, I received an email from the research department saying they had not cashed one of the checks that I had provided proof of payment for. This check was mailed to their parent company at the same payment acceptance address as their company. I contacted my bank and they confirmed that the check was paid to the payee. I responded to the email with this information on - - and I have not received any reply.