Ark-La-Tex Financial Services, LLC consumers have reported over 8 official complaints. Out of the 8 consumer complaints against Ark-La-Tex Financial Services, LLC, 14% were disputed by the consumer (i.e. the consumer was not happy with how Ark-La-Tex Financial Services, LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Ark-La-Tex Financial Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 6 | 17% |
| Application, originator, mortgage broker | 1 | 0% |
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Stop CallsArk-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account February 3, 2017 - I - county school taxes -/-/- -/-/-.Benchmark has stated to me they had the taxed -/-/-. As of today -/-/- they are still refusing to release the funds to pay these taxes. There is over $2600.00 in my escrow account. The taxes are now loaded with the court house with the tax claim department. Benchmark Mortgage has sent a $20.00 check to get the information released. They are now refusing to call to get the figures for -. I am at a loss trying to get the the funds released to pay the taxes. There is sufficient funds and still they will not release the funds. I hav... |
Ark-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account January 19, 2017 - My mortgage is with Benchmark Mortgage. I purchased the home, approximately, -/-/-. School taxes came out -/-/-. I mailed a copy of taxes to the mortgage company. I received a call from - tax collector stating that the taxes were not paid. When I called the mortgage company I was told there were comments in my account -/-/- Taxes Paid - no check was ever dispersed. I am now going into the 4th week with trying to get these taxes paid. Benchmark Mortgage has $2600.00 in my escrow and will not release the funds. I keep being told will be resolved within 24 hours. That never ha... |
Ark-La-Tex Financial Services, LLC Mortgage application, originator, mortgage broker April 30, 2016 - my father who has - from a - - 7 years ago, was counseled to co sign a loan for his grandson. I as the daughter and a realtor was not consulted and was kept in the dark about this issue. one night my father called me regarding papers which were truth and lending. I asked " dad did you take out a loan '' he said no. after discussion I agreed to go to his bank with him and have his bank rep look at the papers. The bank rep asked my father if he was moving. He said no. next the rep stated, - -. on this owner occupancy paper it says you are moving at this address. this was a documen... |
Ark-La-Tex Financial Services, LLC Mortgage loan servicing, payments, escrow account March 26, 2016 - I have had continuing issues with my loan servicer researching a payment I made that was never credited to my account. The first request was made on - -, 2016. I sent a request using their online form ( their preferred method of contact ). I detailed every payment that I had made, along with all of the details I had available to me and requested they research and let me know which payment ( - ) were not applied to my account. The response was a generic informational message noting that my payment was made on - -, 2016 and my next payment was not due until - -, 2016. I repl... |