Review and analysis of over 133 Other Bank Product/Service complaints against Comerica
Comerica consumers have reported over 133 official complaints related to Other bank product/service. Out of the 133 consumer complaints against Comerica, 21% were disputed by the consumer (i.e. the consumer was not happy with how Comerica responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Comerica resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Comerica Bank account or service using a debit or atm card April 21, 2017 - My ex boyfriend threatened me with a knife and went to jail on - / - / - . He then proceeded with the help of his niece to make - fraudulent charges to my - - - debit card. - charge was for - to - on - , the second charge was for # - to - on - . I opened a dispute and they are claiming I am the one who made these charges when I did NOT. I asked in writing for the dispute to be reopened and I want the money refunded to my debit card asap. - all of my information and stole it. This is identity fraud/theft.... |
Comerica Bank account or service using a debit or atm card July 21, 2016 - I have a Direct Express card issued by Comerica Bank on behalf of a - family member 's SSI payments. In - 2016, the card was declined while attempting to make a food purchase. I immediately called the Direct Express customer service number ( - ) to inquire of the account balance and availability. I had been asked to verify my identity by 1 ) stating my Social Security number 2 ) stating my full name, address, date of birth and phone number. Apparently there had been - unauthorized charges made on the card at a department store - miles from my home. The charges were exact to the ... |
Comerica Bank account or service account opening, closing, or management July 1, 2016 - This complaint is against US Direct Express. The website is constantly down and many people are constantly having trouble accessing / using their money via debit card. I am deaf and can not call to complain but per many users on various websites, the phone lines are also constantly down. If this company can not do a better job then the US Treasury dept needs to find another company to handle our SS and - payments / money. I live on $1100.00 - per month and I am always out of food by the next check so if I can not access my money then I go hungry. This is not right. I have bills that I ... |
Comerica Bank account or service using a debit or atm card June 28, 2016 - direct express wo n't send me a replacement card for my expired card. My calls to them have resulted in no human voice contact, no automated venue to fix this problem. When I have almost got to a real person, they hang up.... |
Comerica Bank account or service making/receiving payments, sending money June 28, 2016 - I receive monthly benefits from S.S.I. -. On the first of each month my benefit payment is put on a debit card in the amount of $730.00 via a Comerica Bank Direct Express Mastercard debit card. On - -, 2016 I discovered that my balance on the card was only $140.00. I only used my card to make a purchase on - -, 2016 for about $15.00. As soon as I discovered that several hundred dollars was missing from my account I called the phone number on my Direct Express Mastercard to report that my funds were not in my account. It took me over two hours of waiting on hold and repeate... |
Comerica Bank account or service deposits and withdrawals June 21, 2016 - My name - dob -/-/- had - scam out of my account with Direct Express, I called and reported it within minutes of discovery, on -/-/-.filled Out and returned paper work still no return of funds will be 4 weeks in 2 days, please help Me before I go broke.My Social security is put in this account, Direct Express has not meet Expectations.Thanks for any help. - -/-/-... |
Comerica Bank account or service account opening, closing, or management June 4, 2016 - On - - I was unable to access the funds on my credit card issued by This was n't the first time this has happened to me. Several times I attempted to gain some assistance from the credit card company issuing me the card. On every attempt either the website was not available, or the phone. The phone number listed for Customer Services is a recording and never answered by a human. If it is n't busy the recording invited me to call back later. I was advised by the FDIC to call the bank, Comerica. I did and I spoke with a man who told me that the banks participation is only because the b... |
Comerica Bank account or service using a debit or atm card May 24, 2016 - I have - complaints with DIRECT E-PRESS debit card - Thye are - with Debit charges on my bill - in - for - NC - and it was for - nights in hotel tottalling -. I have complained to - and to DIRECT E-PRESS in writing and go no possibility of relief for bill I did not do. Secondly, I was in a - in - I first checked into - - - for 5 weeks. I found I could get into my new home earlier. I told them I would be out on Tuesday Morning. I asked for a refund. None was offered. I asked for refund from -, they said you paid, even though you do not stay we ... |
Comerica Bank account or service making/receiving payments, sending money May 19, 2016 - I am on social security. I get my funds via a direct express card that SS insisted I use. I get no bank statements as they cost money I do not have. I called direct express the automated line to see why I had no money left. I ended up talking to a very helpful clerk who very patiently found 3 problems on my account. 1 - company 's were continuing charging me when I had cancelled the services 3 days after signing up on line. So at first the clerk thought we were just dealing with a one month issue.however she took it upon herself to check back and it turns out they have been charging for ser... |
Comerica Bank account or service using a debit or atm card April 20, 2016 - MONEY WAS DEBITED FROM MY DIRECT E-PRESS DEBIT CARD WITHOUT MY CONSENT!! THIS HAS BEEN HAPPENING WAY TO MANY TIMES!! MY SOCIAL SECURITY - INSURANCE BENEFITS ARE PLACED ON MY DIRECT E-PRESS DEBIT CARD EVERY FIRST WEEK OF EVERY MONTH. WHAT 'S BEEN HAPPENING IS I HAVE BEEN FINDING OUT THAT THERE HAVE BEEN DEBITS OF MONEY TRANSACTIONS MADE WITHOUT MY CONSENT!!! AND THIS HAS CONTINUED AND CONTINUED EVEN AFTER DIRECT E-PRESS WOULD ISSUE ME A BRAND NEW DEBIT CARD ALONG WITH THE CFPB BEING WELL AWARE OF THIS BECAUSE I 'VE SUBMITTED SIMILAR COMPLAINTS REGARDING THIS SAME ISSUE YET IT CONTINUES TO OC... |
Comerica Bank account or service using a debit or atm card April 15, 2016 - Comerica Bank at - -, - - Michigan took our - - Card. My husband went into facility to retrieve and was told they shred cards other than theirs. He went back outside waited for the next person and retrieved our receipt in which they charged a fee. He then called me his wife. I called the branch to get them to send back and was told it was their policy to shred other bank cards. I am very upset about this policy as the inconvenience of having to redo on line accounts is time consuming and costly. Please look into and get a written apology from this ruthless instution. I feel f... |
Comerica Bank account or service making/receiving payments, sending money March 14, 2016 - I found out today that there are several fraudulent charges on my - debit card issued by Comerica Bank ( DirectExpress - USDirectExpress.com ). I 've tried multiple times to dispute these, but each time I 've been disconnected. I 've reached the first tier customer service- after giving all my personal info each time - and then they say I have to talk to " Level - '' and they transfer me and then I get disconnected after they transfer me. One time I did reach a level - rep and told her about problem being disconnected and she said it would n't happen again, and sure enough it did. The... |
Comerica Bank account or service deposits and withdrawals March 3, 2016 - Comerica Bank Parent Company of Direct Express, has failed and/or refused to issue my Social Security Benefits and a timely and prompt fashion. On at least two occasion - - and - - deadlines were failures. I tried to exhaust my remedies at corporate level but to no avail. I spoke with gentlelady for the eastern board name -. I explained to her I went to the postal office on 2 different occasion s superior told me there was absolutely no mail for for direct Express. I told her this the answer she could offer is that pay federal - for - dollars. Keeping in I 'm on a fixed in... |
Comerica Bank account or service using a debit or atm card February 11, 2016 - I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On - -, -, my card was hacked and $1000.00 was removed. I informed the card Fraud Div. of this on - -, -, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( -/-/- ), the money has not been returned to my account. ... |
Comerica Bank account or service using a debit or atm card February 9, 2016 - RIP OFF AND FRAUD COMPLAINT. Message : Complaint # -. Copy of my complaint to -. and FTC. - - - cancel the ACH services and Directed me to ENROLL for my Social Security Bennefit Payment with - who latter asked me to Register with Direct Express Card Payment Processing Services . I did Enroll since - -, 2015. ATM card was issued for me on - - 2015. Up to date, I did not get the ATM Card. It was never mailed to me. But my Benefit payment was been Sat Upon, starting from - 2015. Now they have my -, -, - AND - Payment without me being able to access ... |
Comerica Bank account or service using a debit or atm card January 19, 2016 - I have a dispute with Direct Express Dispute Department concerning a transaction on my direct express debt -. This dispute was opened on - -, 2015, I submitted documents on - -, 2015 and the dispute was closed on - -, 2015, base upon conflicting information. They stated I wrote - -, 2015 verse - -, 2015 as the last time I used the card. I resubmitted a letter concerning the error with the date and stated at the time I open the dispute I stated - -, 2015 as the last time I used the card. On - -, 2015 the dispute was put into Fair Hearing Status. I wa... |
Comerica Bank account or service using a debit or atm card January 7, 2016 - On - -, 2015 I went to an Atm to with drawl my rent money. I have used my direct express card here many times. The Atm froze and never gave my money, but that bank did withdrawal from my account. I have not yet got my money back to pay my rent, now I have to pay a late fee. ... |
Comerica Bank account or service deposits and withdrawals January 7, 2016 - Comerica Bank in - has been mailing my pension cheque for 30 years. In - 2015 they mailed me aform-- from the IRS I filled it in and mailed it back.Later I noticed a shortage on my cheque Contacted Comerica Bank in - who told me the form had not been received, therefore IRS took - % off my pension cheque.Another form was then sent, but being late the IRS has withheld 2 months -/-/- and -/-/-.In talking to Comerica they informed me to contact a tax consultant to get the refund.It was their fault for not checking to see why the retiree had not returned the form.That ... |
Comerica Bank account or service using a debit or atm card December 30, 2015 - THE PURPOSE OF THIS COMPLAINT IS THE FOLLOW UP ON CASE NUMBER -. THE COMPLAINT IS AGAINST COMERICA BANK. THE PERSON CONTACTED WAS - AT ( - ) - -. MESSAGES WERE LEFT ON - - 2015, - - 2015, - - 2015. THERE HAS BEEN NO REPLY TO DATE. THE INITIAL RESPONSE FROM THE RESPONDENT IS NOT SATISFACTORY. THE FIRST RESPONSE OF THE RESPONDENT IS NOT AVAILABLE. COMPLAINANT TRIED TO LOG ON TO CFPB ACCOUNT BUT THE SYSTEM DID NOT ALLOW ACCESS TO THE DOCUMENTS. CFPB WAS CONTACTED BY PHONE ON - - 2015. ... |
Comerica Bank account or service using a debit or atm card November 30, 2015 - I have a Direct Express - - Comerica Bank -, my Social Security - money is loaded onto this card monthly. I had fraud on my card starting on - - of this month and someone was able to take all of money out of my account. I reported the fraud to Direct Express as soon as I realized I had no money left in my account, my card was still in my possession, so they canceled my card and sent a new -. They are telling me it could take up to 90 days for them to give me my money back. It was over - - dollars that was taken all of my money, I 'm - and depend on this money to p... |
Comerica Bank account or service using a debit or atm card November 24, 2015 - This is the complaint on the services in association with Comerica Bank, Comerica Bank -, - - -, -, Texas - - -. This card is from Direct Express Treasury, - - - - -, - - -, - -, Texas -, - - -. This debit card is required used for Social Security recipients. The complainant is a veteran and has both documented - and - diagnosed. This account has resulted in numerous card changes based on reported security problems, deficiencies, transactions problems. Transactions and withdrawals, cash back transactions have been swi... |
Comerica Bank account or service deposits and withdrawals November 4, 2015 - Comerica has to be one of the WORST banks out here. I just checked my balance today and BOTH my accounts are overdrawn ... ( that has never happened to me since I have had an account ( s ) with them ) I have had complaints sent to - and CFPB in the past about them. Yet ... they STILL get their way. I am charged an excess fee of some sort in my savings account. I do n't know how I have excessively done anything ... when I learned that the branch where I opened up my account has been transferring funds to and from the accounts? They claim it is to avoid an overdraft. They allowed - dol... |
Comerica Bank account or service using a debit or atm card November 4, 2015 - This is the second time my card with comerca bank with direct express. Had had money taken out with out my knowledge the last time I was told that I would not have to wait the 45 days for investigation. I would have my funds go back in pending investigation. - - took. When I called they told me that the account does not belong to me. Then I get a email that they can not refund me because the people who used my account got right home address. Someone needs to get my - payments back in to my card be for I end up homeless with - kids. Please help ... |
Comerica Bank account or service deposits and withdrawals October 15, 2015 - have fraudulant charges on my card ... .did report it on -/-/2015. -/-/2015 they gave us a conditional credit of $ -..but..on same day they took it away ... we filed --trackers as of today -/-/2015 we have gotten no explanantion. on -/-/2015 letter it states that they took $190.00 back ... but ... around -/-/2015 they took another $190.00 off of account..operator confirmed that she had never saw that done..but again no answer. filed another tracker plus said it shows still pending. on -/-/2015 talked to another operator which stated this company ... |
Comerica Bank account or service using a debit or atm card September 9, 2015 - I had my directexpress card stolen and reported it within - hour and closed it. I made a police report that same day then found out were it was stolen. I went to the minimart and talked to the manager and watched the tape of some woman stilling it..I then made several calls to the bank to resolve the issue. - month later I finally received there form and sent it back. Two weeks ago I received a letter from them stating that they could not confirm that fraud occurred. ... |
Comerica Bank account or service deposits and withdrawals June 18, 2015 - I am - veteran on - - a transfer was made from my account ; in the amount of $1200.00 from my direct express account without my authorization, I have sent several letters and all requested information, regarding the dispute ; was told today, they closed the investigation ; without discovering what happened to my money. Please help me recover my money. I have tried repeatedly to get answers from direct express, without any response! ... |
Comerica Bank account or service account opening, closing, or management June 17, 2015 - I receive my social security pension funds through Direct Express debitcard. They deactivated my card about the - of -. They said thatthere was suspicious activity, however, I can not see anything suspicious on myon my - statement. I have contacted them numerous times and havecomplied with their requests for proof of identification. After severaltries, they now say that they have not received my last fax. I haveconfirmation that have received my fax. andnow I must start over with new faxes ... |
Comerica Bank account or service using a debit or atm card June 17, 2015 - I will mail you all this I am having problems with - banks and thier debit cards due too the theft of my wallet wich i filed a police report and did every thing they asked of me, The - banks are - of -, IN. -. Wich I have already filed a complaint with the OCC. the -. they rewferd me too you. the other banking issue is with COMERICA BANK. which finances the debit card by DIRECT E-PRESS debit card program. - - - -, T-. -. This is the - I am wishing you will help me with now and I am mailing some papers.pertaining to this dipute which they refuse to honer thei... |
Comerica Bank account or service using a debit or atm card June 16, 2015 - On -/-/-, I reported my father - - - - death ( -/-/- ) to the Social Security Administration. My half-sister 's guardian & - - - also reported my father 's death on several times. Since - - - - ( my estranged brother ) carries the same name as our father, he has a history of making attempts to use our father 's identity. He has also committed financial elder abuse while my parents were alive & since they have passed away, which is why I continue to file complaints in their honor. I contacted CFPB in -/-/- to report the fraudulent use of our fathe... |
Comerica Bank account or service account opening, closing, or management June 11, 2015 - As a - employee on -, the - of - - issues my benefits on a debit card issued through Comerica Bank. My card expiration date was -. I had called Comerica back in - 2015 to see when my new card would be issued. I got a recording that said my card would be expiring soon and that my new card would arrive soon and that if I did not receive it, to notify them. When I had not received it by - -, I called Comerica on - - and the rep told me that the new card had been mailed out on - -, 2015. I told her that I had not received it and she informed me that it needed... |
Comerica Bank account or service making/receiving payments, sending money May 22, 2015 - I receive my social security - on a master card from direct express. Which is an approved method from social security. On - - 2015 my account was wiped out. somehow, someone in California accessed my account and charged $1500.00. I discovered this on - - 2015 When I went to make a purchase at - - in my hometown of - -. I immediately called direct express & I was informed of these charges. I was told there was some type of a hold on the money & after - - I could get my money back.Nothing further needed to be done on my part. I requested a new card, which shut ... |
Comerica Bank account or service account opening, closing, or management May 14, 2015 - I called and requested that my paper statements be stopped in -/-/-. I was closing my account so no longer needed them. I have been getting them still to this day -/-/- and am still being charged for them. The company person ive been dealing with is - -. He refuses to put the right amount back on my account. I have statements proving my correct amount owed to me from -/-/- to -/-/-. He states they cant figure out how to stop the statements they are working on it but here we are 7 months later and still being charged for these and on a closed account. He also refused t... |
Comerica Bank account or service using a debit or atm card April 11, 2015 - Billing or Collection Issues - The company has processed an unauthorized bank debitProblem : i get my ss money thur direct express debit card on -/-/2015 @ - i went to atm my card was declined, @ - i called bank, was told on -/-/2015 someone in - fl, request change address and a new card in my name, it was sent out, on -/-/2015 in - transactions my acct, was wiped out, i want this company to give me my money back,,, i have filed police report wth - city police, - - @ - report # -, went to ss office had them change to another bank so on -/-/2015 my money will ... |
Comerica Bank account or service using a debit or atm card April 10, 2015 - I was issued a debit card, not at my request, on Comerica Bank by the state of Oklahoma for my income tax refund. When the opportunity to use the whole amount of the card at a retailer presented itself, I attempted to use the card. When the card was rejected, the retailer called the number on the back of the card. I spoke with - '' who confirmed that the amount of the card was the same amount that was being charged ( $950.00 ) but who said that if I charged that amount, the transaction would be rejected for insufficient funds! When I asked how that was possible, he could not say. When I ... |
Comerica Bank account or service using a debit or atm card March 19, 2015 - I receive government VA - benefits that are loaded to a Direct Express debit card issued by Comerica Bank. I was recently incarcerated and my account was therefore locked. While incarcerated, my sister, who is my power of attorney, attempted to work with Direct Express to access my funds to cover my living expenses and they stated that they would not release the funds because I was in jail. In no contract or agreement anywhere online or in physical possession does it state that a beneficiary of VA - benefits shall be rejected coverage while incarcerated, so that is my - issue. I was r... |