Comerica Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Comerica Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

I found out today that there are several fraudulent charges on my - debit card issued by Comerica Bank ( DirectExpress - USDirectExpress.com ). I 've tried multiple times to dispute these, but each time I 've been disconnected. I 've reached the first tier customer service- after giving all my personal info each time - and then they say I have to talk to " Level - '' and they transfer me and then I get disconnected after they transfer me. One time I did reach a level - rep and told her about problem being disconnected and she said it would n't happen again, and sure enough it did. They have the info regarding which charges are fraudulent, but apparently I still need to talk to another dept. anyway - yet I ca n't reach them. They ( the crook ) took all of my - payment which is what my son and I live on and now there is no money left in my account so we are in a desparate situation. I 've also had other issues with this credit card company where they cancelled my card without notifying me and then charged me for a replacement card. I appreciate any help you can offer. Also, uploaded transaction info from bank website which shows - of the fraudulent charges ( apparently there are others that have n't appeared on the website yet. ). The first - charges are fraudulent - -, - - - - and there are also several not shown which are from the - -, CA area ( -. and others ) which are fraudulent as well. The only authorized charges were from the - store and - atm withdrawal - the rest were not authorized.

Comerica customer in California
Mar 14, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

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