Comerica Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Comerica Bank account or service department,

Other bank product/service Using a debit or ATM card Michigan

I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On - -, -, my card was hacked and $1000.00 was removed. I informed the card Fraud Div. of this on - -, -, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( -/-/- ), the money has not been returned to my account.

Comerica customer in Michigan
Feb 11, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3ComericaComplaint HistoryComplaints3/20124/20125/20126/20127/201212/20129/201310/201311/201312/20132/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20162/20163/20164/20165/20166/20167/20164/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ComericaUsing a debit or ATM card1.1%67.7%26.9%1.1%2.2%1.1%ClosedClosed with explanationClosed with monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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