Review and analysis of over 30 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 30 official complaints related to Received bad information about my loan. Out of the 30 consumer complaints against AES/PHEAA, 17% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 4, 2016 - I contacted American Education Services ( AES ) in reference to three delinquent payments that have been reporting as a negative item on my credit for the last three and a half years. I have submitted verification requests for this information previously to no avail. I 've also submitted " good faith '' letters asking that this information be removed because ever since the loan reached maturity I 've made full on-time payments. AES never removed the information so I decided to try to get to the bottom of it today. After reviewing my payment history the floor supervisor I spoke to said that eac... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 4, 2016 - I received - statements for the same student loan dated 6 days apart claiming the payment on the first was past due. The first statement was dated -/-/2016 and the second was -/-/2016. When calling they had difficultly explaining why this is happening and the amount on the first statement should not show as past due. I believe this is known as short-cycling and is not permitted.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 1, 2016 - I made a payment to payoff - loan from FED Loan Servicing. The date the loan payment was disbursed -/-/2013. On - when I made the payment the balance was $810.00. When I logged in on - -, I have a balance of $14.00. The operator gave me some explanation that did not make sense. I want a check refunded to me in the amount of $14.00 that I made again today.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 1, 2016 - On -/-/- I tried to log into - and make a payment on my student loans. I was not allowed to login, the website showed a message that my social security and birthdays supposedly did n't match up. I have been using this site, with that exact log in for 9 years and I can prove that the payments were made from my account. The loan was taken out -/-/-. I spoke with a representative named - ( employee ID number - ). She obstructed me from making a payment then told me that they needed a copy of my birth certificate and driver 's license faxed over to them. They have had this infor... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan October 25, 2016 - I have a small private student loan with American Education Services with -. My loan is in good standing and I make regular payments well above the minimum and have an auto-debit feature for increased payments. On - -, 2016 I entered -. On - -, 2016, AES processed an automatic enrollment in a deferment without my knowledge and against my best interest since I was at least a - student. I immediately protested on the very next day and asked for the deferment to be removed since I intended to make payments regardless of my status as a student as is my right. An agent of ... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan June 29, 2016 - My sister tricked me into co-signing a student loan. She said it would be forgiven by the federal government once she graduated because she was a single mother. I have a - - and can not read well and can not comprehend what I read. My - was a modified one since I could not earn a regular -. ( This is being typed for me by a friend who I have explained my situation to. ) Since I work, I am being pursued for the loan. They loaned her $30000.00 and want over $100000.00.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan June 10, 2016 - I filed a complaint against this company on -/-/2016 regarding a forbearance request. I received a letter stating I would hear from them again in 60 days. I continued to make partial payments, all that I could afford, on my account and was told by customer service this would be enough to keep them from reporting me as delinquent on my credit. I called them today and they denied the existence of my request, and had already reported my credit as delinquent.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan May 9, 2016 - -/-/-, my - private student loans, which are serviced by AES came out of their affordable payment plan that they were once in. At this same time, my husband also fell very ill and we did n't know what was wrong with him. By - -, we had met our $6600.00 deductible with his medical bills, and was still trying to work out some sort of affordable payment arrangement with AES, but they refused to even negotiate a payment even close to what we once were paying. By - -, we had met our $6600.00 medical insurance deductible again! This time we had also received a medical diagnos... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan April 19, 2016 - My loan ( which had been refinanced/consolidated and was in good standing ) was servicing transferred American Education Services ( AES ) from -. Upon servicing transfer, AES changed the terms of the loan, including interest rate, amount due, term, etc. According to their information, this loan is now in Forbearance and they are charging me interest only payments rather than applying the amount to principal that was specified in the previous loan agreement. I have requested multiple times for them to research the history of the loan and correct their mistake, but they have chosen to do noth... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan April 10, 2016 - My complaint is about AES. They have continuously refused to take my husbands name off of this loan and have ruined his credit. He sent them forms last year saying that he did n't co-sign on this loan. I 'm - and am not working right now. I wo n't be able to work for the foreseeable future, and still need several surgeries. I 've called and written them numerous times about working with me on an affordable payment. They lowered my payment to -, then suddenly doubled it for no reason. Now they refuse to work with me at all. They have n't sent me a bill since -/-/-, and are now saying... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan March 5, 2016 - I have had this student loan since -/-/- and have been paying without missing a payment since I left school. I filed bankruptcy in -/-/-, and this account has been listed as account included in bankruptcy, bankruptcy discharged. I have never failed to pay on this loan, and have filed a dispute with the credit bureaus at least 6 times asking that the account be reflected as open and paying on time. Time and time again I have been told that the information is correct on my credit report and to contact the company, who continue to state that student loans are n't dischargable, that my c... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan February 6, 2016 - Between -/-/- and - -, I had several conversations with AES reps. On at least - occasions, I was told by the reps not to worry if I went over 30 days late on my payments, since they were n't reporting until 60 days late. I am requesting the voice recordings for the period mentioned above be reviewed by a consumer advocate to confirm what I 'm saying is truthful, and I am motioning the removal of the 30 day late payment adverse credit reporting of - - be removed from my credit report. AES needs to take accountability for their statements to their clients. I had ano... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan February 5, 2016 - I am the co-signer on the loan for my son. He is unable to take off work to submit a complaint. - College in -, WI is the name & location of the school. We took out this loan in - and were not provided with the note disclosure statement which said that the total amount due by the end of the payment period was $46000.00. Had we seen that paperwork, we would n't have taken out the loan. Due to our lack of ability to make all of the payments on time, our $12000.00 loan now has a balance of $13000.00 as of -/-/-. We contacted AES the servicer to determine how we could recti... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan January 17, 2016 - Between -/-/- and -/-/- I attended a school in - Florida to become a helicopter pilot. The school was named - - - and unfortunately went bankrupt before I was able to obtain any certifications. I was still required to pay the full amount of the loan which was over $80000.00. Not wanting to be responsible for paying such a large amount for training I never received seemed wrong. The students filed a class action using - - and he negotiated a reduced amount that we would owe though the amount was still very large despite never having received the training promised b... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan January 13, 2016 - I contacted America Education Services in -/-/- about not being able to pay my monthly payments in full. However, I was told to pay $270.00 to be able to go through a questionnaire for possible forbearance. Later, I was told I had let time pass and needed to pay again and wait for the payment to post. I paid $300.00 this time and after the questionnaire was told I qualified for a 2 month forbearance. In -/-/- without further I received a letter from - stating I was in default. - agrees that something is wrong, but says its up to the AES, who denies they were wrong. They ref... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan January 13, 2016 - An appeal dispute was reissued after a plausible inquiry on - - 2015 of probable identity theft with the Consumer Financial Protection Bureau as of - - 2015. The plaintiff # - attest that the issue was NOT identity theft, rather, he is a victim of - discrimination and financial coercive activity by agency AMERICAN EDUCATIONAL SERVICES ( AES ) /PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY PHEAA. ... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan December 31, 2015 - I had a student loan with - that was sold to AES. Which is when my problems started. I was paying them consistently for a few years then around fall of 2015 I changed something with my bank and forget to set up the payments again. I started getting notifications in the mail and called to request a Forbearance on - -, 2015. The lady on the phone read me a bunch of information and said that I must agree to them then said I was approved for the forbearance. Then in early - I started receiving more phone calls from AES. Today, - - I called AES to see why they are still harassing ... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan December 31, 2015 - - -. When i signed up for the school they promised top of the line class education. I graduated from - School with a - GPA. How can I get - in college. The classes were kindergarden education. After graduation they also promised career placement. I went to several jobs and they were all sales jobs. Nothing to do with - or -. Im still trying to pay these loans. ... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan December 13, 2015 - I have enclosed the documentation of my claim that erroneous items are being listed on my credit report due to these private student loans. Attached are all the supporting documents. I simply want the items, including any hard credit inquires from potential creditors that were denied, ALL removed and deleted from my credit report as they are not factual. This issue has directly impacted my ability to obtain personal lines of credit since - of 2014. Enclosed is the official response from - Student Loans including the original promissory note stating only - ( - ) loans from their o... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 13, 2015 - My son was accepted into the - - of - - -/-/2009. While having visited the school, we were asked to fill out paper work and loan information. Unknowingly, I co-signed for a private loan for my son. We have since found out this is a predatory on be half of the school and should not have been. My son is now $22000.00 in debt with the private loan alone and another $22000.00 in debt through - - ( - ). I would like this complaint to be two fold. 1 ) We would like to file the complaint about - - in their acquiring loans that that were deceptive and predatory2 ) And... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 5, 2015 - My private student loans are serviced by AES. Over the years I have had significant difficulties with the loan servicer not providing accurate information in regards to my loans. More recently, I attempted to have my parents released as co-signer of my loans only to find out that after a few years earlier being told that I could have them released after a certain period of time, I learn that I was denied co-signer release because the terms of my loans do n't have a co-signer release due to the years they were dispersed. When I question who the owner of my loans are I have n't received an answe... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan October 27, 2015 - I am trying to file a in school forebearance request to American Education Services. I have faxed my requests to - different numbers, have spoken to numerous representatives and have received multiple errors from the faxes indicating that their fax machine line is either busy or there is a communication error. I have emailed my documentation - in two weeks. I have spoken to many representatives over the past few months who have given me so much wrong information such as wrong payment amounts, which have put me in a delinquent status. I have had several representatives tell me and encou... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan October 24, 2015 - I have had a private student loan with your company since -/-/- and for 7 years, never had a late payment. I recently discovered that I had a 30 day late mark for my -/-/- payment. I also received a collection notice from - - for the entire balance of my loan. My mother has had these payments for this particular loan since it originated and from what I understand, the loan was on autopay. My mother, - - -, was able to get the balance on the co-signed loan up to date in -/-/- but not without consequence. My mother 's and my credit report and score suffered signific... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan October 19, 2015 - I have contacted your company before with a complaint about AES. The last they spoke to me they informed me that they would send out papers that i could fill out for - in a hope that my loans would get forgiven as i can not work. They have done nothing at all. I then tried to contact highcliff trust who owns the debt. They seem to not even exist! I can not find any information on them and AES gave me a phone number that was not even real. THEY ARE CROOKED AND NEED TO BE SHUT DOWN BUT NO ONE DOES ANYTHING!!!!!!! My next step is to contact eh attorney general of my state and speak to a lawyer... |