AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Florida

I contacted America Education Services in -/-/- about not being able to pay my monthly payments in full. However, I was told to pay $270.00 to be able to go through a questionnaire for possible forbearance. Later, I was told I had let time pass and needed to pay again and wait for the payment to post. I paid $300.00 this time and after the questionnaire was told I qualified for a 2 month forbearance. In -/-/- without further I received a letter from - stating I was in default. - agrees that something is wrong, but says its up to the AES, who denies they were wrong. They refuse to answer the question of my giving away $570.00 at their request for me not to interested in the forbearance as noted by their agent. They will only say mistakes happen and we apologize. I have never defaulted on a loan before and due to this can no longer attend school to pursue my dream as a school administrator. I am only asking to be reinstated from default so that I may consolidate this loan. AES misrepresented themselves and provided information that was not true. They refuse to try and work with me.