AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Ohio

My complaint is about AES. They have continuously refused to take my husbands name off of this loan and have ruined his credit. He sent them forms last year saying that he did n't co-sign on this loan. I 'm - and am not working right now. I wo n't be able to work for the foreseeable future, and still need several surgeries. I 've called and written them numerous times about working with me on an affordable payment. They lowered my payment to -, then suddenly doubled it for no reason. Now they refuse to work with me at all. They have n't sent me a bill since -/-/-, and are now saying I 'm over 60 days late. I thought they discharged my loan due to my -. I have no idea why they wo n't work with me or discharge this loan. My other student loans were discharged due to my -. I ca n't afford to make these payments since I do n't have an income. I do n't even recall taking out this loan, and would like proof that I actually applied for this loan.

AES/PHEAA customer in Ohio
Apr 10, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Consumer disputes how AES/PHEAA handled their complaint

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