Review and analysis of 76 consumer complaints against ClearSpring Loan Services, Inc.
Out of the 76 consumer complaints against ClearSpring Loan Services, Inc. Mortgage, 21% were disputed by the consumer (i.e. the consumer was not happy with how ClearSpring Loan Services, Inc. responded to their complaint) and 91% were processed in a timely manner. 0% of consumer complaints against ClearSpring Loan Services, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 38 |
| Loan modification,collection,foreclosure | 29 |
| Settlement process and costs | 3 |
| Application, originator, mortgage broker | 2 |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account March 6, 2017 - My mortgage company ( ClearSpring Loan Services ) uses a third party ( National Tax Search ) to track property taxes owed. My taxes are due in -/-/-. I paid then in -/-/- for a discount. I received notice of " delinquent taxes '' in -/-/-, -/-/-, -/-/-, -/-/-, and -/-/-. They say they will pay and start an " impound account '' to collect. This has been ongoing for 4 years. Every year, from -/-/- to -/-/- of the following year, I call to get this corrected and it continues. They say " Ignore the notices '' and they will contact the third party, but i... |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account March 17, 2016 - just last month I received a disturbing letter from clearspring stating I owed - on my loan for past escrow balance and that my new monthly payment would rise - dollars more this is not a new tactic I, ve just settled with - - - and my new amount states - all of the escrow has been figured in to this im up to date on all payments till - but my account does not reflect this because there holding it just today - refused to accept my payment of - stating it, s not what the account calling for after explaining that I don, t owe anything on escrow as a matter of fact -... |
ClearSpring Loan Services, Inc. application, originator, mortgage broker March 1, 2016 - Dear Sir/Ma'am I have been in an endless loop of modification process originating with - - who sold to - who sold to Clear Spring - all institutions inviting us into a modification process only to strategically refuse us. They each have given us hope and put us through endless paperwork and anguish to only lead us on then to reject us. Over the years with - we encountered endless loops of miscommunications and misinformation. We were making payments to - when they abruptly stopped accepting payments from us. We were in mid process of a modification process with - when they i... |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account February 12, 2016 - My - and - mortgage was with - Bank, I requested a mortgage modification for the - and - mortgage because I had a - % reduction in pay. - did modify my - mortgage and reduced the mortgage payment. - refused to modify the - mortgage'they transferred the - mortgage to ClearSprings Loan Services of which is a subsidiary of - mortgage. I have received a Final Demand Letter from them. I want to settle on the debt. or they do a debt forgiveness. ... |
ClearSpring Loan Services, Inc. cont'd attempts collect debt not owed debt is not mine December 11, 2015 - I was part of a class action lawsuit against - : a mortgage company that I obtained a loan from. I was experiencing a financial hardship and signed up for the Home Affordable Modification Program ( HAMP ) with - that promised to provide me with a reduced loan payment. This experience was a nightmare! - kept demanding more paper work from me, more check stubs, more proof of hardship, advised me that my paperwork was incomplete ... to make a long story short, my family and I never received the assistance and as a result lost our home early -. In - I was contacted by a firm that ... |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account November 4, 2015 - A debt is reporting inaccurately to the credit report ... |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account November 3, 2015 - I submitted my complaint to the CFPB and my mortgage servicing company on - -, 2015. It is now - - and I have only received - automatic response from the company, Acqura/Clearspring Loan Services, that they have received my complaint and need more time to research my issue. Our lives are in the balance here. - our mortgages are about to go out of the interest only stage and we need to refinance immediately. We have been stymied for nearly 2 years by Acqura/Clearspring Loan Services because the company has reported us late on our payments every month while our monthly statem... |
ClearSpring Loan Services, Inc. cont'd attempts collect debt not owed debt is not mine October 13, 2015 - Because I have a common last name this company calls me daily looking for an individual that is not at my residence. I have called the number they provide to have them stop and I have been advised to call a new number. This appears like a fishing call so did not pursue. Tried to ignore so they would relize it was ineffective but they have not. I shouldnt need to call a number, they should know by their records where to call. Have not done business with them, they call DAILY or close to it, for more than a year. Please make them stop. ... |
ClearSpring Loan Services, Inc. loan servicing, payments, escrow account October 2, 2015 - Our current credit report shows over many consecutive months of late payments to Acqura/Clearspring Loan Services for our loan that are completely erroneous and destroying our chances of refinancing before - our mortgages come out of the interest only phase and/or variable interest rates begin to ramp up. -/-/- becuase automatic payments and online payments did not seem to be available, we made a $2000.00 pre-payment to Clearspring to pre-pay all monthly minimum payments through the remainder of the year to ensure that no late payments could possibly be reported. -/-/- we contin... |
ClearSpring Loan Services, Inc. loan modification,collection,foreclosure September 23, 2015 - To Whom It May Concern, I am filing this complaint against ClearSpring Loan Services because they are alleging they are the servicer of a second mortgage loan I took out in - with - Bank, NA and was charged off in -. For over seven years I heard nothing about this second mortgage because I was informed it was charged off. Clearspring Loan Services just came out of the blue and are trying to foreclose on my property on a deed of trust that has been extinguished. Not only has the deed of trust been extinguished by way of a charge off, on - -, - I mailed them a letter of resciss... |
ClearSpring Loan Services, Inc. cont'd attempts collect debt not owed debt is not mine April 27, 2015 - ClearSpring Loan Services is reporting I owe a debt of $950.00 on my credit report. This debt was recently taken off of my husband 's report, but not mine. Thus, I am writing to get it removed from my credit report. The company stated this debt was a result of a foreclosure in - Virginia. However, my research unveiled by calling the county clerk 's office of where the property was located ; they stated the bank bought back the property for what was owed on the mortgage, thus resulting in no debt. I reach out to the debt collector many times to give me more information about the debt they ... |
ClearSpring Loan Services, Inc. incorrect information on credit report public record April 10, 2015 - ClearSpring Loan Services states I have a debt of $950.00. This is the - or - debt collector who has provided me with this debt. - debt collector must be selling to another debt collector. They have stated this debt is a result of a foreclosure I had in - -. However, my research unveiled by calling the county court 's office of where the property was located, that the bank bought back the property for what was owed on the mortgage, no more. I reached out to the debt collector to give me more information about this debt on numerous occasions with a breakout of what this charge ... |