ClearSpring Loan Services, Inc. Mortgage Complaint

ClearSpring Loan Services, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

Our current credit report shows over many consecutive months of late payments to Acqura/Clearspring Loan Services for our loan that are completely erroneous and destroying our chances of refinancing before - our mortgages come out of the interest only phase and/or variable interest rates begin to ramp up. -/-/- becuase automatic payments and online payments did not seem to be available, we made a $2000.00 pre-payment to Clearspring to pre-pay all monthly minimum payments through the remainder of the year to ensure that no late payments could possibly be reported. -/-/- we continued to receive monthly statements from Clearspring showing that a payment of $0.00 was due. However, in our current credit report, Acqura/Clearspring has been reporting our payments as 30 days late every month -/-/-, save for -. I can not tell you how frustrating this is as a consumer. We have been racing against the clock to refinance our - homeloans and have been stalled twice now by - 's reporting of late payments. Like many consumers concerned about late payment reporting, we consistently set up automatic payments and bank withdrawals with our lenders to avoid this very thing, however, - 's online auto-pay sign up system has


- payment was made after the due date further affecting our credit report. I followed up to ask for the paperwork again, which did finally arrive in -. I completed the forms and returned to Clearspring and never heard back. -/-/- I phoned - to ensure that the payment would be made on time and found out that my auto-pay request had been denied. No one had attempted to contact me to inform me of that or why. During that phone call, I found our that - declared my requested withdrawal date - the - of the month ) to be too far after the payment due date. What they did n't consider, for some reason, was that I was actually requesting the - of the PRIOR month to be the withdrawal date to be extra precautious and to spread one of our automatic payments to a different time of the month. I am concerned that business practices at Acqura/- place a too-high burden on its customers for making consistent, timely payments. At the same time, the company 's erroneous record-keeping and reporting are damaging people 's lives and threatening to further erode the slow gains the nation 's economy is making.