Review and analysis of 5 consumer complaints against Highlands Residential Mortgage
Out of the 5 consumer complaints against Highlands Residential Mortgage Mortgage, 20% were disputed by the consumer (i.e. the consumer was not happy with how Highlands Residential Mortgage responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Highlands Residential Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 3 |
| Settlement process and costs | 1 |
| Loan servicing, payments, escrow account | 1 |
Highlands Residential Mortgage loan servicing, payments, escrow account January 7, 2017 - I took out this montage in - - and paid it off with the sale of the property in - -. When I try to get back into my online account to change my address so that the Tax documents will get to the correct address it tells me I no longer have access to the account. I just logged in early -. When I call customer service they say the loan can not be found and asked me to provide my social security via email.... |
Highlands Residential Mortgage settlement process and costs September 29, 2016 - I relocated to Tennessee this year and started construction on a new home which was and is my first home. After applying for FHA loans through a few lenders I decided to accept a mortgage with Highlands Mortgage. I was in constant communication with their staff via e-mail and phone. E-mail was the primary. Throughout the process we discussed rates and expectations. We settled on a closing date of Friday, - - and i requested that the final closing be given to me at least 3 business days before close as per the CFPB website. I was given various draft closing disclosures prior to the close ... |