Resources for resolving common issues with Highlands Residential Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Highlands Residential Mortgage and work to get a response. After your complaint is forwarded, Highlands Residential Mortgage has 15 days to respond to you and the CFPB. Highlands Residential Mortgage is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Highlands Residential Mortgage Mortgage loan servicing, payments, escrow account January 7, 2017 - I took out this montage in - - and paid it off with the sale of the property in - -. When I try to get back into my online account to change my address so that the Tax documents will get to the correct address it tells me I no longer have access to the account. I just logged in early -. When I call customer service they say the loan can not be found and asked me to provide my social security via email.... |
Highlands Residential Mortgage Mortgage settlement process and costs September 29, 2016 - I relocated to Tennessee this year and started construction on a new home which was and is my first home. After applying for FHA loans through a few lenders I decided to accept a mortgage with Highlands Mortgage. I was in constant communication with their staff via e-mail and phone. E-mail was the primary. Throughout the process we discussed rates and expectations. We settled on a closing date of Friday, - - and i requested that the final closing be given to me at least 3 business days before close as per the CFPB website. I was given various draft closing disclosures prior to the close ... |