Highlands Residential Mortgage Mortgage Complaint

Highlands Residential Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

I took out this montage in - - and paid it off with the sale of the property in - -. When I try to get back into my online account to change my address so that the Tax documents will get to the correct address it tells me I no longer have access to the account. I just logged in early -. When I call customer service they say the loan can not be found and asked me to provide my social security via email.