Neighborhood Assistance Corporation of America ("NACA") Mortgage Complaint

Neighborhood Assistance Corporation of America ("NACA") Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I used Neighborhood Assistance Corporation of America ( NACA ) to obtain a fixed rate mortgage from - - -. I begin working with NACA in - -. I signed a contract on a home ( new construction ) -/-/-. I received my loan estimate from - on -/-/- ( Copy of email Attached ). I was fully approved and met all of my conditions for my mortgage in - -. I also locked in my rate at 3.75 %. I was assigned the loan number # -. I received an email from a NACA employee on -/-/- stating that once the home is complete I will be clear to close ( copy of email attached ). I touched bases with - in - -. He responded on -/-/- that I needed to update him when the home was completed to prepare for the closing process ( copy of email attached ). - provided me with a closing date of -/-/- on -/-/- ( copy of email attached. ) I received an email from another department of NACA telling me that I had no bank application on file at all ( copy of email attached ). I emailed - on


to go to the NACA office to find out what was going on. I was told by - that there was a " glitch '' in the system and I had to do my entire loan approval process again and there was no way that I would close on -/-/-, my credit has taken a nose dive as an effect. However, in my NACA webfile, it says that my loan was cancelled out but no one will tell me why ( screen shots of NACA webfile attached ). Also, no one from NACA ever picked up the phone to call me or email me to tell me what was going on with my file. No one responded when I inquired. I spoke with several NACA national directors and no one would tell me what happened to my original loan approval. I cc 'd the CEO - - on several emails and he never chimed in. - national -, - -, told me that he does n't have the time to look into what happened with my file. - also told me on 2 occasions to let the home go and back out of the contract. I closed on my home on -/-/-. The builder was going to impose a - % late fee, but out of generosity to me, they waived it. My ordeal with NACA and - - - was a consumer nightmare. According to NACA 's reviews, this is typical and unfair to consumers. The lack of customer service and mortgage knowledge is unacceptable. I need to know what happened to my original fully approved loan ( # - ) and I need a letter written to all - credit bureaus to explain that the additional hard inquiries were no fault of my own. During my entire time dealing with NACA, I never once had access to my loan processor at - - -. This process is not fair. When NACA was mishandling my application, I could not even speak to a representative at - - - for assistance. Their process is to refer consumers back to NACA. I plan on taking as much legal action against NACA, NACA individual employees, and - - - as I can lawfully do.