VHDA Mortgage Complaint

VHDA Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

My mortgage is with Virginia Housing Development Authority. I pay my mortgage online and this month there was an additional fee of $350.00 indicating it was a fee for possibly mitigation and/or short sale ( it was n't clear ). I tried calling VHDA but could not reach them. I tried just paying my regular mortgage fee but the system would n't allow me to. Last year my loan was mitigated in -/-/- and I tried a short sale in -/-/- which was denied in -/-/-. There was NO indication there would be a fee for these actions. Nothing was said to expect a fee at any time. In my estimation, this fee is purely extortion - a scheme to bilk a customer they already know is experiencing financial difficulties.