Contour Financial, Inc Mortgage Complaint

Contour Financial, Inc Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Connecticut

In addition to my first complaint I wish to add this information. On -/-/15, after supplying Contour Mortgage with the last of the requested documents, which was an updated bank statement and gift letter. Contour Mortgage informed my loan officer, - - there was more documents and inspections that needed to be done. Well I also found out that - - was not - certified. In my state of aggravation Contour Mortgage I proceeded to make phone calls my way from - - to - - then finally, - - -. After speaking with -, who said he was the person in charge of - and the underwriter - - ), he made it perfectly clear that my loan was locked in and he would go over my loan file to make sure it was processed expeditiously, because I had advised him of the - - 2 ) extensions that had already been made with the seller and we were now going into the third extension with the seller ( HUD - and there would be added expenses relating to this extension. On Monday, -/-/15, I called - to find out how things were moving along and he said he


- '' Conditions ( Prior to Approval -. In the conditions it said I, ( the buyer ) needed to provide contractor estimates for Lead based paint, electrical, and HVAC system. These estimates have been provided and there is a lead disclosure and credit for work to be done. Also, the utilities can not be turned on to provide an inspection, because the repairs have to be done first, which there is an estimate that was provided as well. Contour Mortgage is also asking that the new estimates they want, MUST come from contractors that hold a valid license and - policy and have Contractor Identity of Interest Certification etc, etc, etc. So, the requested documents I needed to provide went from - to - in a matter of a couple days. I am able to provide a PDF copy of the final demands that Contour Mortgage is requesting. All the information they are asking for was information they had in hand at the beginning phase of this loan application. I am upset they have me jumping through hoops that seem to never end. I can not seem to satisfy the underwriters requests. I have read others reports on the - web site and found there have been others who are dissatisfied with Contour Mortgage Company. My realtor and I have been transparent through this process, but when we ask questions and demand answers, Contour Mortgage employees never answer, never return emails or phone calls or simply put, do n't have the answers, other than a - loan has many steps.