Resources for resolving common issues with Contour Financial, Inc products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Contour Financial, Inc and work to get a response. After your complaint is forwarded, Contour Financial, Inc has 15 days to respond to you and the CFPB. Contour Financial, Inc is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Contour Financial, Inc Mortgage application, originator, mortgage broker April 30, 2016 - I was shopping for a mortgage and was referred to - - at Contour Mortgage by a co-worker. I called for information and at first everything was okay. He began collecting my information. After about 30 minutes on the phone he asked that I provide sensitive information to him. I asked him if I could call him back, I then contacted my attorney to ask his advice. He told me to ask for a loan estimate from the loan officer. When I called - back he told me that he needed my information. I asked for the loan estimate and he suddenly changed his attitude and asked why? I told him that my attor... |
Contour Financial, Inc Mortgage application, originator, mortgage broker September 14, 2015 - In addition to my first complaint I wish to add this information. On -/-/15, after supplying Contour Mortgage with the last of the requested documents, which was an updated bank statement and gift letter. Contour Mortgage informed my loan officer, - - there was more documents and inspections that needed to be done. Well I also found out that - - was not - certified. In my state of aggravation Contour Mortgage I proceeded to make phone calls my way from - - to - - then finally, - - -. After speaking with -, who said he was the person in charge of -... |
Contour Financial, Inc Mortgage application, originator, mortgage broker September 13, 2015 - Contour Mortgage who is a - approved lender has been holding up the loan with minor details. I have extended the purchase twice with the seller and now moving into a third extension, which will now cost me $ -day until the closing. Numerous attempts to rectify any and all problems, but emails and phone calls go unanswered or fall upon deaf ears if a human is reached. I have been jumping through hoops to find out there are more hoops to jump through. I have satisfied all request only to find it was not good enough or they need documents that were already sent. Some documents have been sen... |