United Shore Financial Services, LLC Mortgage Complaint

United Shore Financial Services, LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Connecticut

I contacted mortgage broker - -, - with - in - of 2015 to get a mortgage pre-qualification to begin shopping for houses. When we found a house that we loved and made an offer in early - we requested a closing date of - - in the offer based on what - indicated would be a reasonable amount of time to secure the mortgage. On - - I went to - 's office to sign all of the application paperwork and asked again if we would be on track for a - - closing and was told that we should be OK. I was asked for various documents along the way and always responded quickly, normally the same day. I followed up a few times about the date since I was planning to secure friends to assist with the move and we were selling the existing house that we were living in the following week. On - - I received a conditional commitment and was told that we still looked good for a - - closing but they just need to tie up a couple things. The issue came on - -, I sent an email asking for a


We got all of the conditions related to you cleared ; however there is a condition related to the appraisal which should have been cleared by the appraiser earlier this week ( basically, an explain why you did - on comp # - '' type question ), which the appraiser did not take care of before leaving on vacation for this week. We are requesting backup '' to see if the appraisal management firm can fill in for him on it, but since it 's an explanation of a judgement call I ca n't say for certain whether than can be cleared before next Monday. So that makes it likely that your closing gets pushed to the middle or end of next week. Basically I was told about one full business day prior to the date I was supposed to close that it could not happen. I had time scheduled off work, a rental truck reserved, friends planning to assist, had to make the sellers of our other house adjust their timing. The feeling I got was that these things happen in this industry and everyone pointed fingers at it being someone else 's fault, the underwriter needs something, but the appraiser is on vacation, the broker can do anything with United Wholesale Mortgage, and - would not give any information to applicants, etc. I understand that things happen, but to be given such little notice was extremely stressful and resulted in additional costs of having to pay movers and adjust my schedule - let alone settle in to my new home.