United Shore Financial Services, LLC Mortgage Complaint

United Shore Financial Services, LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Florida

I started a request of a loan at end of - 2015. A broker give a rate lock and loan approval, with a - on - -. For external reason not related to me ( was a judge involved as a - was one of the owners ), the closing took more time than expected in the rate lock. I consult my broker and he told me will be no problem to extend the loan with the same rate. On -/-/- was the closing and the broker send me a new - ( same day as the closing ), and I found that he remove some discount points ( $1500.00 ). On the conversations I have with the broker and he never told me or provide ducumentation about the rate extension cost, I also asked him may times if will be a problem and he never communicate the difference of the cost. The relation with the broker felt apart and I have to communicate with the loan company and they investigate. They consult with the broker and the broker told them that he give me the information. I request documentation to validate this, and they never provide it. Please help to resolve it.