LendingTree, Inc Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

LendingTree, Inc Consumer loan department,

Vehicle loan Shopping for a loan or lease Florida

On - - I submitted a form to LendingTreeAutos.com with all my pertinent personal and auto information.They advertised on their website that they would compare my current auto rate with potential lenders that could then make refinancing offers. I understood from the information on the website that if I was interested in any of the offers I could then contact the lenders. Only - lender sent me an offer which was for an APR higher than the one I currently have. On the website I was given information for - lenders with telephone numbers to contact if I was interested in pursuing refinancing. I did not contact the lenders nor did I give consent for them to perform a credit inquiry. However, - different lenders pulled my credit report over the course of a couple of different days. With each subsequent inquiry to the various credit reporting agencies my credit score decreased. There is no disclosure on the website warning consumers of the possible repercussions of using this service. My FICO score dropped by more than - points in a matter of weeks. Now I do not qualify for good rates or any loan at all. I subsequently contacted -, - of the credit reporting agencies, and was informed that LendingTreeAutos.com or their affiliates could have the inquiries on my credit report removed by contacting the - major credit reporting agencies, thereby restoring my credit score. LendingTreeAutos.com will not comply with this request. I then attempted to close my account with them, but there was not an option for this online. I contacted the telephone number listed on the website and was assured that the account would be closed and that no further information would be disseminated to any lender. As a consumer, I was not aware that using this company to vet potential lenders would so adversely affect my credit. LendingTreeAutos.com does an extreme disservice to the consumer at large. If in fact, they conform to all lending regulations, then this should be addressed with regulatory or other changes to protect the general public.

LendingTree, Inc customer in Florida
May 12, 2015

* Source: CFPB Complaint Database

LendingTree, Inc response to complaint:
Closed with explanation

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