Review and analysis of over 81 complaints against 21st Mortgage Corporation
21st Mortgage Corporation consumers have reported over 81 official complaints related to Loan servicing, payments, escrow account. Out of the 81 consumer complaints against 21st Mortgage Corporation, 28% were disputed by the consumer (i.e. the consumer was not happy with how 21st Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against 21st Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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21st Mortgage Corporation Mortgage loan servicing, payments, escrow account May 9, 2016 - 21st Mortgage, as part of my agreements with them, is to pay my homeowner 's insurance and property taxes every year. They escrow for this but twice they have failed to pay all of my property taxes and this year they failed to pay my homeowner 's insurance and caused it to lapse.... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account March 23, 2016 - First of all 21st Mortgage took over our loan and they are difficult to deal with. First of all we are behind 2 months going on 3 months and I called them to make a payment and they said that they wouldnt accept the payment unless we give them detail or plan on what to do with the delinquency. I ask them to write a letter that they are not going to accept my payment but they refuse and said to mail it and that I did. I also told them that i am being audited by the Franchise Tax Board because it doesnt show with Franchise tax board that I am not one of the owners and that they only declaring -... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account November 30, 2015 - I lost my job due to lack of work. Its taken everything I got to feed my kids and keep the lights on. I 'm only 15days late on my mortgage with 21st mortgage corporation. I tried calling and talking to my financial counselor - - to see if he could give me until -/-/2015 to make payment in full. I began to tell him my situation he replied " so your going to risk the roof over your children 's head by not making this payment today in full. '' I was spoken to very rudely then hung up on. I tried to call directly back - times never got him back on the phone I had to speak to someone... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account October 20, 2015 - I have an escrow account with my mortgage company to pay my property taxes and homeowners insurance, my 2015 summer taxes were not paid by the mortgage company they are delinquent - -, when I discovered that the taxes had not been paid I called the mortgage company to tell them, I was told that they cut a check - -, 2015, I told them that the city did not receive the check I was told that they would give it to the department that handles the Michigan taxes, I said ok, then I receive a letter from the City -, on - -, 2015 stating my taxes have not been paid and penalties an... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account October 19, 2015 - 21st Mortgage bought our mortgage from -. 21st Mortgage has created an overage account without my consent. I pay $1000.00, the payment is $530.00, but I pay an additional $460.00 to be allocated to the principal amt. This is how it was done with -. Instead of placing the - in principal amt, 21st mortgage has created an overage acct. Also, 21st mortgage does not send me a monthly stmt with the new balance, nor am I able to obtain the balance online. ... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account October 9, 2015 - I have fallen behind on my Mortgage twice in the past year, I was allowed to catch it up with Bi-weekly payments earlier this year. I fell behind again and attempted to do it again and have been refused to submit bi-weekly partial payments this time. I asked for a deferment and was told they do it, but do n't like to. I asked about it again today and they by-passed the question and told me, I had no option other that a full payment.. this was told to me by - a supervisor with 21st Mortgage. at - - -/-/15 ... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account June 29, 2015 - I opened a mobile home mortgage with 21st mortgage. I make more the minimum payment every month but the overage is held in suspense instead of applying it to the Principal of my loan. I have to call in every month to have them apply the overage to the principal amount. Any overages should automatically be applied directly to my principal. 21st Mortgage suggested I mail in a payment instead of paying online and include a note to apply it to principal. Mailing a payment is less reliable and costs postage as well as time. The online payment is reliable and free. I also have not received a stateme... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account April 24, 2015 - Our mortgage payment was mailed in 9 days late. We received an extremely harassing telephone call from 21st Mortgage Company, threatening us with damaging our credit by reporting it late if we did not turn over our bank account information for immediate payment withdrawal, and telling us putting it in the mail was not acceptable. The person on the phone, when his information was requested, said his name was - and he was our account manager, and refused to provide any other information. He repeatedly tried to bully me into providing my account information, and I finally cornered him into adm... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account April 5, 2015 - I received a Notice of Intent to Cancel from my Homeowners Insurance Company, - - - - of Florida, dated -/-/15. It stated that the premium in the amount of $730.00 is due by -/-/15. My original mortgage was with -, -, -, -, AL -. My loan was transferred to 21st Mortgage Corp., -, TN -, effective -/-/15. I have continuously made my mortgage payment which included my escrow payment. Obviously, 21 Mortgage have not been making the escrow payments. I have not received an Escrow Statement either. Also my fixed rate Mortgage was increased by 21 Mo... |
21st Mortgage Corporation Mortgage loan servicing, payments, escrow account March 25, 2015 - I often make multiple payments at one time to my mortgage company. I include the account number on the check with the months that the payments are to be applied to in the memo portion of the check. I also include in the envelope the payment coupons for the payments that the check is to be applied to. A few months later, the mortgage company sends me mail saying that I am seriously overdue on my account because they misapplied my payment. This happened last year for the - time and they put a late pay on my credit report for it even though my payment was never late. That mark is still on my c... |