SunTrust Banks, Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Georgia

SunTrust has denied providing me with the underwriter 's approval and verification documents of our loan, among other documents of which I 've requested through - previous CFPB complaints against them. We have now just received correspondence from them and their attorneys, - of -, GA, that our home has been placed with - for foreclosure. This is their third attempt to exercise foreclosure based on a fraudulent loan obtained through predatory lending practices. Again, the loan type is a 10-year interest only ARM of which we entered in -. This term was not clearly highlighted on the first page of the 82-page loan document, but was essentially masked several pages and paragraphs later ( which was finally pointed out to us in -! ) In -, we were not provided the document for review ( 3 ) business days prior to closing, as is now the law. This loan type and disclosure practices are now unlawful, yet they continue to harass us with their attempts to enforce the loan terms. They have refused full disclosure and transparency with regard to our loan, therefore, denying us the ability to effectively re-negotiate a fair loan agreement. At the very least, by refusing to disclose the underwriter 's verification and approval of the loan, SunTrust Mortgage is in violation of the Truth in Lending Act.

SunTrust Banks, Inc. customer in Georgia
Dec 21, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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