Review and analysis of over 66 complaints against Westlake Services, LLC
Westlake Services, LLC consumers have reported over 66 official complaints related to Problems when you are unable to pay. Out of the 66 consumer complaints against Westlake Services, LLC, 14% were disputed by the consumer (i.e. the consumer was not happy with how Westlake Services, LLC responded to their complaint) and 86% were processed in a timely manner. 6% of consumer complaints against Westlake Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Westlake Services, LLC Consumer Loan problems when you are unable to pay June 4, 2016 - I have a vehicle loan with Westlake Financial Services which is Rate Loan of 27.60 % and a found at the Florida Office - - - web pages that the higher interest in Florida is 18 %.... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay May 25, 2016 - ON - - - WESTLAKE FINANCIAL REPOSSESSED MY - TOYOTA CAMRY. I WAS ONLY ONE PAYMENT BEHIND OF $350.00. MY WALLET ALONG WITH MY BANK CARDS, LICENSE, CASH, CLOTHES AND OTHER PERSONAL ITEMS WAS I N THE VEHICLE. THEY ( WLF ) TOLD ME THAT I HAD TO PAY $50.00 TO RETRIEVE MY VALUABLES. I HAVE TRIED TO TALK TO THESE RUDE AND UNPROFESSIONAL REPRESENTATIVES TO RESOLVE THIS MATTER. THE LAST PAYMENT I MADE WAS ON - - -. PRIOR TO THAT IT WAS - - -. I SPOKE WITH AN REPRESENTATIVE ON - - -. I WAS INFORMING THIS COMPANY OF NEW EMPLOYMENT AND TRIED TO E-PLAIN THAT I HAD... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay May 17, 2016 - I received a title loan on - - of $2200.00. The title agency charged me an extra $3600.00 for acquiring the loan. The loan also- had an interest rate of 118.28 %. I made over - payments of $380.00. I had to file for bankruptcy due to my husband passing away and my financial status. The bankruptcy was filed on - - and discharged on - -, -. The title loan agency was placed under the bankruptcy. Despite the closed out bankruptcy I continued to pay the agency. I became two months behind on - - and the agency came to my place of work and took my car. My son offe... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay May 12, 2016 - My car company charged off my car loan because at the end of my loan I still owed money due to a few deferments during the loan. I contacted them to see if i could continue to pay my monthly payments until it was paid if full and I was told NO, I had to pay the balance in full. I could not afford it so they charged it off. I had a - % payment history with my loan. I then talked to someone who said my car is out for repossession. My family gave me a loan and I made a - - payment of $1800.00 which paid my loan in full. I still had late fees and interest fees of $940.00 left. I calle... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay April 9, 2016 - Hi there my name is - I have a loan with Westlake Financial Services, they have been contacting my father to get information and payment from him for my vehicle loan which I am on alone, no one else is or ever has been on there with me. They called me 45 days past due saying my car was up for repo unless I payed the - in full. Just needing clarification of this is right? It does n't seem secure that they are talking to someone who is not on my loan who I do n't feel should be involved in anyway. Please give me advice here. Thank you. ... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay March 16, 2016 - West Lake Financial.. This is definately the worst company that I ever came across. I finaced a car back in - -. They repossessed my car for being 31 days late in - -. I agreed to 24 months with the car payment, I was scheduled to be done paying for the car in - - due to the company adding insurance to the account. West Lake, never called me and informed me of any repossession order. When they picked up my car I was unaware I had to call the police department because I thought my car was stolen, they informed me of the reposession. All of my items were in the car, it took 3 d... |
Westlake Services, LLC Consumer Loan problems when you are unable to pay January 23, 2016 - Good Day, I am going through A horrific time with Westlake Financial Services. I finished my - - - - in - in -. I signed a loan with Westlake Financial from the dealership where I bought my - Ford Thunderbird. I have been getting hassled ever since, Westlake Financial has recently repossessed my vehicle which I have struggled to go back and forth to work in recent days. For the past four years I have received harassing calls from them and although I have many late payments, I have come upon my final payment of $780.00 finally! after the repossession, they tell me that I ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay November 23, 2015 - In - 2014, they repoed my vehicle - upon them receiving the next day $1800.00 - ( more than what was owed ) they INCLUDED all the necessary fees affiliated with the REPO charges. Thereafter, a full and final payment of $460.00 was mailed to Westlake to pay the remaining balance OFF IN FULL. ( check cashed ) A couple of months passed and I called to follow up on the title being mailed to me. I was informed that I had incurred additional charges of $140.00 for the remaining of the repo bill. I was furious - because I knew they were being very dishonest. In no way would they have rele... |
Westlake Services, LLC Consumer loan problems when you are unable to pay November 4, 2015 - I was contacted by Westlake Financial Services in -, - for an Amendment To Retail Installment Contract agreement. The terms were accepted in - -, -. I keep my part of the agreement and made all of the payments. But Westlake never issued an Cerificate of Title for my - - Focus - - Sedan -. The last payment was made in - of - and the payment was accepted. I received a notice from Westlake Financial Services in - stating that I owed them $2300.00 for the balance of the loan. I spoke with a - - - a manager of Westlake Financial Services asking him ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay October 29, 2015 - well - they gave me some insurance on the car told me it was all the life of a long for $800.00 but in 6 months it was cancelled because that 's all I went for and they told me that I can get license plates and everything with that when I got it so I stop paying for my own insurance because this insurance and they told me a lie I could n't get plates with this because it 's not in - that 's $800.00 they still have any pain the long should be paid off they still coming at me so I need help because the car is paid off they called third parties on me they did a whole lot of stuff today ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay October 27, 2015 - On - -, 2015, a payoff in the amount of $7500.00. was overnighted to Westlake Financial Services Westlake Financial Services - - - - -, CA -.On - -, 2015 @ -, the payoff was signed for by - at their office. On - -, I reviewed my account to find that the payment has not been applied, at time my account is reflecting - DPD. When speaking with representative, they do not know where the check was applied and why it has not been applied to my account. All of the information was provided, tracking number -, account number, amount, date of receipt and... |
Westlake Services, LLC Consumer loan problems when you are unable to pay October 11, 2015 - I borrowed $2700.00 on a title loan from Wilshire Consumer Credit -/-/-, and added an additional $500.00 -/-/- for a total of $3200.00. I 've been making $200.00 payments throughout. I 'm approaching $6000.00 now and my balance is still over $3000.00. I 've recently learned that Wilshire was found guilty of unfair and illegal loan practices. I knew something was wrong with their practices but thought I was just stuck. I would very much appreciate your help in this regard. ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay October 10, 2015 - I am behind in my car payments due to unforseen personal circumstances. I had established a good standing with Wilshire up to the point of my default and and often paid early. I refinanced an existing loan only to have payment due in just 10 days. I have spoken to Wilshire several times about my inability to pay at this time and tried to work with them. Upon day 30 of my delinquency, they sent a repo man out to repossess my car and continue to call at all times of the day from various numbers. I tried to settle one month with the repo man but he was abusive and would not accept since I was a f... |
Westlake Services, LLC Consumer loan problems when you are unable to pay August 20, 2015 - I purchased A used vechilce and financed it through Westlake Financial. - years of having the truck the engine goes out. I asked for a forbearance on payments, so that I could fix it allowing me to work so that i could make the payments. They did one month forbearance then ordered a repo. ( In those - years I had never missed or been late on a payment ) Once the vehicle was repoed, the company were shown pictures of the engine missing as I told them. They then called me wanting to settle for a - amount then send me the title. I told the to send that in an email or letter and I would a... |
Westlake Services, LLC Consumer loan problems when you are unable to pay August 17, 2015 - So I purchased a car from - - -, - - -. -, FL -, I got fianced by West Lake Financial, I paid my down payment to the dealer which -, first payment was due until -, I was late due to the fact my mom had got sick and I had to travel home for her. I told West Lake that they decided to return the deal to dealership, well it got really heated between me and the dealer but I did make a payment to West Lake to keep the deal and they gladly accepted. I even had to provide my mom medical records just to show them my mom was really - and has been - since -/-/-. A... |
Westlake Services, LLC Consumer loan problems when you are unable to pay July 14, 2015 - I took out a consumer title loan with Wilshire Consumer Credit for $6000.00 using my car as collateral in 2013. They quoted a reasonable interest rate even though it was a consumer loan. I was thrilled to be able to get it. The balance was immediately raised up to $8000.00 which I didnt know would happen. I paid on it religiously for almost two years and then my husband/business partner had a - and I fell behind on the payments. I contacted them and told them the situation and asked for a payoff amount thinking I could just pay them the little that was still on the loan and not worry ab... |
Westlake Services, LLC Consumer loan problems when you are unable to pay June 10, 2015 - I'm filing a complaint against Westlake Financial Services. Recently Westlake Financial had a third party company come into a private apartment community and repossess my vehicle without my knowledge or consent. Upon contacting them I tried making arrangements and they told me I was lying even after I told them that I would be recording the conversation. They didn't try to offer me and kind of financial assistance or programs that could help me obtain my vehicle back. I have put so much money into the car and can't afford to lose it. I recently fell on a rough patch after losing my job, which... |
Westlake Services, LLC Consumer loan problems when you are unable to pay May 28, 2015 - Collection practices are unethical. Collection agency does not care about the client 's needs. I have tried countless times for Westlake Financial Services to Rectify my situation. ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay May 27, 2015 - I receive - calls per day from my financier when I am even - day late on my payment. I answer the phone and tell the company that I am at work and they insist that I explain the situation causing me to be - day late on my payment. If I explain they call back the very next day and demand I explain the situation again. I have asked that they not call so many times per day because it interrupts my work and they make statements saying it is not important when they call or how many times they call but what is important is that I make my payment. I have never made a payment more than 30 day... |
Westlake Services, LLC Consumer loan problems when you are unable to pay May 21, 2015 - They contacted my mother house on -/-/2015 around -. My mother picked up the phone and has a similar name as me. She disclosed all my info and told her how muched I owed. My mother is from a different - and did not understand what the female was saying. At that time she handed me the phone and I asked her what she said then she asked how would I like to pay it. To my understanding with the FDCPA - of the steps is to verify identity like my birthday or my last - digits of my social. If that was done at the beginning of the call my debt would not been disclosed. ... |
Westlake Services, LLC Consumer loan problems when you are unable to pay May 8, 2015 - I have a 48 month auto loan with Westlake Financial Services payment of $370.00 which is due on the - of each month at the end of my 48 month term with a balance of $900.00 which was due on -/-/15 on -/-/15 I only paid - of the balance because of the high balance that all I had. And I told them that when the call kept coming every day - a day or more after the - of -. They said the call will continue every day unless I hold it with a credit or debit card and told them every day that I will make the final payment when I receive my - check on -/-/15. The c... |
Westlake Services, LLC Consumer loan problems when you are unable to pay May 4, 2015 - I purchased a -/-/- Dodge - from - on -/--, financed through - financial. I paid $1000.00 down payment and purchased a $1600.00 care care agreement. My - payment was due -/-/-/-. I made my - payment on or about -/-/-/-. 2 weeks prior I canceled my care care agreement and $1600.00 was refunded to - financial. My down payment or the refund from the cancelation of the car care agreement was applied to my account. The - 2 weeks a representative named - - would call private to my mobile phone but wpuld never state her business a... |
Westlake Services, LLC Consumer loan problems when you are unable to pay April 23, 2015 - Auto finance company towed my car and repossed it saying I was late on payments. I proved my payments. I called to get my car out of repo yard and finance company would n't release it. They confirm my payments are up to date but still wo n't release my car. I called their supervisor who said by error they auctioned my car. The following day finance company stated they had my car at towing yard and would release it in 24 hours. Two weeks later, I do not know where my car is and I am current and can prove it on my payments. Total negligence.I ca n't get to work and I am out money for a car I pai... |
Westlake Services, LLC Consumer loan problems when you are unable to pay April 15, 2015 - When my car was repossessed late saturday night, I called Westlake financial all day Monday and the representative that day, -, disconnected the call all - times. I located another number and got the sister company and they transferred me to customer service for Westlake, - advised me that my department was gone ( early for the night ). I requested to speak to a supervisor to report my representative for the day. She transferred me over, after -, saying that a supervisor was not there - when I asked her are you there being unsupervised?? '' ) she then found '' a supervisor and... |
Westlake Services, LLC Consumer loan problems when you are unable to pay April 12, 2015 - I woke up Sunday morning ( - - ) to find that my vehicle was missing. I immediately called the police and was told that it had been repossessed. I 'm in total disbelief because I 've paid my car note faithfully around the - of every month. I 've been doing so since -. My driving forth to continue paying my note in the amount of $350.00 is my maturity date of -. My email address and mailing address has not changed and I was n't notified of any discrepancies of my method and frequency of payments. My rent and utilities are due at the beginning of the month, which is why I ca n't... |
Westlake Services, LLC Consumer loan problems when you are unable to pay March 30, 2015 - I have an account with Westlake financial ( - ) and they are in the process of attempting to reposes a vehicle which I conveyed in a title loan transaction. The issue that I have is that Westlake has hired a third party agent that has violated the fair debt collection practices act on several occasions. Their agent has engaged in such practices such as conveying information concerning the vehicle make, model and year, parked in the drive way of a private residence for prolonged periods of time ie harassment of a third party and the most egregious act is misrepresentation of their standing o... |