Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer loan department,

Vehicle loan Problems when you are unable to pay Louisiana

When my car was repossessed late saturday night, I called Westlake financial all day Monday and the representative that day, -, disconnected the call all - times. I located another number and got the sister company and they transferred me to customer service for Westlake, - advised me that my department was gone ( early for the night ). I requested to speak to a supervisor to report my representative for the day. She transferred me over, after -, saying that a supervisor was not there - when I asked her are you there being unsupervised?? '' ) she then found '' a supervisor and adamantly stated that because it is not the collections department the supervisor would not be able to access my account or provide any account info. I reiterated that I just wanted to report how the rep handled me all day while I was trying to


So, - lied as all of the representatives for WESTLAKE FINANCIAL. He tells me the - and - payments have not been received and that is why the car is repossessed. I advised him that I mailed my payments they just have not applied them. Okay, got nowhere with them on -/-/-. On -/-/- at -, I talked to - and advised him that I have not gotten any returned mail at the post office, - of the money orders are still outstanding, I need someone to look for my payments where ever the lockboxes are. He tells me the ... .last payment made was on - - that satisfied the - payment and I am due for - and - ''. My response was, Just like y'all found that payment go down there and find the other payment! It is NOT my fault you guys have done an illegal seizure of property. All I want is my car back. My maturity date is -/-/-, why would I wait this close to just stop paying my bill?? '' The next statement -, from WESTLAKE FINANCIAL, made me cry and it hurt ... he says, Well, I see that you got a deferment in -/-/- ; so this would be something you would do. '' In disbelief that he would try to use that against me and as if I had borrowed the money personally from him and that he know ANYTHING about me, I tell him, A deferment is something offered by WESTLAKE. You guys get the extra money off interest and it puts me in good standing. I also know that I can get them at least 6months apart, up to - of them for the life of the loan. So at that time, IF I had a hardship, I 'm eligible for a deferment ; meaning I would n't just let my car get repo 'd without at least trying to work something out!!! '' I asked him how much to get my car back, he then tells me this astronomical amount of the tune of more than $1600.00. I advised him that $350.00 of it in the building with him and I was only prepared to give them what I owe this month, now it has almost - because of their mistake. I asked him what happened to taking ownership of an issue, that 's what customer service is about. '' He then tells me, your account is not in customer service it is in collections. '' I called on - - to have them to fax me the total amount to get my car back because the money has to come out of my - and they have to have something in writing to show an emergency to get it today ; being that - advised me they only hold the car for 3days ( on day 2 ) -, a supervisor, tells me they ... do n't send that out. They only send the last statement and to see if the repo company will send what they normally get paid from them to see if that will work. '' I asked how do I get my car back? Dont you want to resolve this issue? '' He says, I deal with people like you all the time. '' He said the fax can take -.