Westlake Services, LLC Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Westlake Services, LLC Consumer loan department,

Vehicle loan Problems when you are unable to pay California

I was contacted by Westlake Financial Services in -, - for an Amendment To Retail Installment Contract agreement. The terms were accepted in - -, -. I keep my part of the agreement and made all of the payments. But Westlake never issued an Cerificate of Title for my - - Focus - - Sedan -. The last payment was made in - of - and the payment was accepted. I received a notice from Westlake Financial Services in - stating that I owed them $2300.00 for the balance of the loan. I spoke with a - - - a manager of Westlake Financial Services asking him why did I owe this money when I honored the Amendment Installment Contract, and - - - pretended like he did n't know what I was talking about regarding the installment contract. So I made several attempts to find out why Westlake Financial would not honor the hardship contract. I tried to explain to - - that I was a consumer and there must be a mistake with the balance of the loan. He pretended that he never knew anything about the hardship agreement and I must pay the balance of $2300.00. I


the Amendment Agreement and I should have received something in the mail before - of - stated why they will not send me a certificate of title. I never heard from Westlake Financial Services until - of -, but the last payment was make in - of -. I have suffered a great amount of financial hardship due to not having any transportation and I 'm still out of a car. My credit report has a repossession on it and I ca n't qualify for a car. I invested more that $12000.00 in the - - and now I 'm out of a car and my credit is worse. Westlake Financial Services has many consumer complaints due to their unscrupulous company practices.

Westlake Services, LLC customer in California
Nov 04, 2015

* Source: CFPB Complaint Database

Westlake Services, LLC response to complaint:
Closed with explanation

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