Review and analysis of over 287 complaints against Bank of America
Bank of America consumers have reported over 287 official complaints related to Customer service / Customer relations. Out of the 287 consumer complaints against Bank of America, 20% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Bank of America Credit card customer service / customer relations March 25, 2017 - In -/-/2016 I received a notice of an on-line payment of over $ - to my credit card from BOA from an account at - . I do n't have an account at -. I contacted BOA to let them know that it was not my payment. This was the start of the nightmare. I have attached a timeline of what happened after that. But, money kept coming in and I kept telling the bank it was not from me. Then at some point BOA decided I had too high of a credit balance and sent money back to - to a different account from where it originated. I have spent maybe close to 60 hours on the phone with BOA over the fou... |
Bank of America Credit card customer service / customer relations March 14, 2017 - I had an account with bank of america. Unfortunately my spouse has left me and I am not employed. I am currently on public assistance ( food stamps ). I spoke with a rep awhile ago at bank of america to see if I can claim a hardship. I was told I would be sent paperwork to fill out to prove my financial hardship. I never received any paperwork. I also had requested that they stop reporting 1 's and L 's on my credit reports as this is hurting my credit very negatively. This account has been charged off to a bad debt unfortunately. I have tried soon after the abandoment to do in good faith pay ... |
Bank of America Credit card customer service / customer relations February 28, 2017 - Bank of America was taking a set amount out monthly which I assumed was my minimum monthly amount but it was not. They were taking out $70.00 but the minimum had gone up so it caused my payment to show late. I had this reoccurring being taken out so assumed all was fine. They called me finally after a year ( they say they were under no obligation to contact me to alert me to the under payment ) and I immediately called them back. By this time I owed $730.00 to bring the account current. They were unwilling to do any adjustment to my credit record ( I told them I was n't asking for the late... |
Bank of America Credit card customer service / customer relations February 28, 2017 - My - account was hacked on -/-/2017, and a gold coin was purchased for $680.00. As soon as I noticed this activity on my account, I contacted the merchant the same day notifying them of a fraudulent purchase and asking them not to ship which they complied with. I also contacted my credit card company the same day who started an investigation, credited my account for $680.00 and sent me a new card. A week later the merchant issued a refund in that amount. The bank then debited my account in that amount, to even out the balance. However two weeks later the bank debited my account ag... |
Bank of America Credit card customer service / customer relations February 22, 2017 - I received a PreApproval offer from Bank of America to get a cash rewards Credit Card with them. I hesitated and later decided to accept it. I accepted the off only because I was told by them that I was PreApproved, I was then denied. I am okay with not getting the card but now I am stuck with an inquiry that 's not attached to an account. I called today asking for a letter to have it removed because I felt that it was unfair to say I was preapproved and then deny me and leave me with this hard pull. I told the - different agents that I spoke with that I was not upset but only wanted to hav... |
Bank of America Credit card customer service / customer relations February 9, 2017 - A charge to purchase an airline ticket was declined on suspicion of fraudulent activity by my bank. By the time I corrected the problem the fare for the trip was no longer available and I had to pay more for the trip.... |
Bank of America Credit card customer service / customer relations January 22, 2017 - I have been on hold for 1.5 housr trying to cancel my credit card. Thirty-five minutes into the call I did get connected to a representative only to be told that I must be connected to a " specialist '' in order to close the account. It has been an hour and a half and I am still on hold on the call.... |
Bank of America Credit card customer service / customer relations January 22, 2017 - I was having financial trouble and asked for help from FIA credit card services ... they put me in a program which I was paying on in a timely manner, for a very long time. The program included automatic payments from my checking. I noticed that a payment had not come out for a credit card payment and called FIA to fix. I was told everything was okay ... then I noticed that FIA charged-off my account ... despite my willingness to pay. I called and asked why they did the charge off if I was willing to pay ... and they told me that I was in a special program and that they could if they wanted ..... |
Bank of America Credit card customer service / customer relations January 5, 2017 - I called Bank of America to activate my card as an authorized user, which I received in the mail. The call went to the Fraud Dept. They said that my mom 's account was on hold by the Risk Dept. - of the Risk Dept said she could not speak with me about the account. She needed to speak to my mom as the primary account holder. I got my mom on the call. She asked my - - - mother, who does n't speak - and for whom I have always handled her affairs, to tell her how long she has lived in her current address. My mom could n't remember the exact date but said we had been living there for... |
Bank of America Credit card customer service / customer relations December 14, 2016 - On about - - of this year I applied for and was approved for a Bank of America Cashback credit card. My wife and I got our cards about 3-4 weeks later and started using them shortly thereafter. Around - -, I tried to use my card at a few vendors that I commonly frequent, and the charge was denied. On - -, I called Bof A, and spent about 1/2 hour on the phone trying to get an answer as to why my card was n't being accepted. The only thing they could tell me was that my account was frozen and there was nothing they could do, including telling me why the account had been frozen.... |
Bank of America Credit card customer service / customer relations December 13, 2016 - On -/-/2016 I submitted an online payment of $7000.00 to Bank of America. Bank of America took $70000.00 out of my bank accounts. I have tried since -/-/- to get a refund but to no avail. I spoke to - - at claims to try and resolve the issue only to be told they have to wait 10 business days to refund my money. He informed me that on -/-/2016 that they would refund the money to - the account. A letter from my bank stating that was an incorrect payment did not expedite the refund.... |
Bank of America Credit card customer service / customer relations December 1, 2016 - I opened an - Mileage credit card issued by BankofAmerica on -/-/-. The welcome bonus is - miles + $100.00 credit after $1000.00 spending in the first 3 months. I checked with the customer service on -/-/- and the CSR told me that I met the spending requirement and the bonus should be posted in 1-2 billing cycles. The CSR also help deal with some wrong fee charges. I also checked that the total charge on my account since -/-/- is over $1000.00 and I think I am good to go. However, I checked with customer service earlier today to see the status of my bonus and was tol... |
Bank of America Credit card customer service / customer relations November 16, 2016 - I previously submitted a claim to CFPB about my denial of SCRA benefits by Bank of America ( BoA ). That case number is -. My issue has not been resolved and I feel that the company is just giving me the run-around to avoid dealing with my dispute. My original complaint is because I applied for SCRA benefits for my BoA - card because I opened the card before I got on - -. I opened the credit card in - - and did n't come on - - until - -, over 2.5 years after opening the card. I am still on - - in the -. I applied for the SCRA benefits on - -. On -... |
Bank of America Credit card customer service / customer relations November 15, 2016 - Bank of America offers a credit card with cash back. ( Better Balance Rewards ). I met the terms and conditions but due to their programming negligence BOA is refusing to honor the bonus. They claim you can use the bonus to pay down your balance but when I did so they said the payment was not programmed " to COUNT ''? I was required to make more than minimum payment. My account balance was -. I paid my credit card in FULL every month. So let me get this straight..I have a Minus credit balance, and no [ payment is due but Bank of America says I failed to meet the minimum payment? How i... |
Bank of America Credit card customer service / customer relations November 14, 2016 - I am disappointed in my credit card bank service. They held my bank payment for over a week before putting it on my account causing a hardship and didnt want to make it right. - the manager in - - refused to make it right. - - was the manager. Bank America is the bank. Its a credit card.... |
Bank of America Credit card customer service / customer relations November 9, 2016 - I applied for a Bank of America BankAmericard. I received the card in the mail and activated it. I then tried to use my card at - restaurants and it was declined - times. I called Bank of America and I was told this problem was corrected and all holds or blocks had been removed from the card. I tried to use the card once more and it was declined again that is when I placed my second call to Bank of America and they assured me it was because I was trying to use my card in - and my home address is - I then tried to use my card in - and it was declined again for the - and - t... |
Bank of America Credit card customer service / customer relations October 28, 2016 - I had applied for a bank of america credit card. They issued a wrong card with different benefits. In fact the card they issued had no benefits at all. When i was talking to rep about it, i was mis informed that if i cancel the card without activating it or putting any charge on it, it would not be reported to the credit bureaus. That made cancel that card and another card for my wife which was never activated. @ weeks later both cards are on our credit report as closed by consumer. Not only are they not clearing that, they are not letting me re-open those cards. This is hurting my credit. Whe... |
Bank of America Credit card customer service / customer relations October 20, 2016 - I had set up an automatic payment with Bank Of America - credit card to be paid every month $500.00 from my personal account. In - 2016 I had a credit of $480.00 and the ACH payment keep being send to the credit card every month by - 2016 I had made $2400.00 payments with out using the card. This means a credit I had a credit of $2400.00 I called several time letting them know that i had stop the automatic payments authorization online and I was being deducted this from my bank any ways they said I had to call my personal bank directly. Finally in - after many calls I had t... |
Bank of America Credit card customer service / customer relations October 10, 2016 - I can not log into my account and they will not help... |
Bank of America Credit card customer service / customer relations October 5, 2016 - I LOST PROPERTY IN MY BASEMENT WHEN THE SUMP PUMP WENT OUT OF POWER. I MADE A CLAIM TO MY CREDIT CARD COMPANY THRU THEIR BENEFIT CLAIMS BROCHURE. THEY DENIED THE CLAIM BECAUSE I USED THE WORD FLOOD INSTEAD OF WATER ON THE FLOOR THAT DAMAGED MY PROPERTY. THEIR BROCHURE ALLOWS COVERAGE FOR ACCIDENTAL WATER DAMAGE FROM HOUSHOLD PLUMBING.... |
Bank of America Credit card customer service / customer relations September 23, 2016 - I have tried unsuccessfully with Bank Of America ( BA ) to resolve this issue. I must have been online in my BA account ( I have BA checking and a credit card ) on -/-/2016. I was paying bills. I noticed that my BA credit card showed my minimum payment due for -/-/2016. I went ahead and set up a transfer from my checking account of more than enough to cover the minimum payment. MY BA checking account shows that money coming out on -/-/-. My BA credit card statement shows that money being credited on -/-/-. I was paying bills on the night of -/-/-. I noticed my BA credit ... |
Bank of America Credit card customer service / customer relations September 13, 2016 - I rarely use my Bank America - credit card. I used it once in - ( I believe ) to buy gas for roughly $30.00. Because I use it infrequently, I did not recall that I had used it for one purchase. I did not realize that this small amount was outstanding because I did not receive a statement, nor did I receive any call, e-mail or text from Bank America. After approximately 30 days, they sent me an e-mail that asked me to call them in a very casual way, but did not mention that there was any issue. I called them immediately. After being informed that a small balance was outstanding, I p... |
Bank of America Credit card customer service / customer relations September 13, 2016 - I received a collection letter from - in - 2016 about a Bank of America account. This was my first time hearing of this so I asked them to verify the account. The information sent to me did not verify the account as there was activity on my account in years in which I was not in the US and I did not authorize any accounts. I did not hear back from them again and called them back this week. I was advised that the account was sent back to Bank of America as they were not able to verify the account. I followed up with Bank of America and the agent was not able to confirm this account and pr... |
Bank of America Credit card customer service / customer relations August 16, 2016 - I have tried on numerous occasions to negotiate a hardship payment request with the company. They refuse to negotiate or grant hardship until I am delinquent at least two payments. I have not missed a payment in ten years and have paid late once within the last year. This late payment was in two days of the due date. The only option Bank of America gave was to ask for my - interest rate to be lowered. When I requested ton have my interest rate lowered 3 different times they refused to lower the rate only stating that the interest rate at this time is correct for this type of account. I shou... |
Bank of America Credit card customer service / customer relations July 8, 2016 - To Whom It May Concern : I 'd like to register this complaint regarding my past - and initial phone calls to Bank of America Credit Card services. I recently opened a line of credit with them and have been wanting to do a balance transfer. - call was made 2 weeks ago, - calls have been placed this week, - two days ago during evening and - a few minutes ago, a Friday afternoon. I was told by an automated system message that the waiting time was between - to over 2 hours. Last time I was told the same and offered a callback. This lack of service must be in violation of the comp... |
Bank of America Credit card customer service / customer relations June 3, 2016 - - - placed an inquiry on my - credit bureau which needs to be removed It is lowering my credit score ... |
Bank of America Credit card customer service / customer relations May 30, 2016 - My mom is - years old. She 's always on time but this month she did n't pay her bill on time, she paid 5 days late. Her mind has been preoccupied with the health of - of my uncle ' that are -. She 's having a hard time accepting the late fee. When she called them they said she had to pay. That it rightfully due. My mom became really upset. She does n't understand why they wo n't refund her account as a courtesy. She was n't happy by the supervisors attitude. Especially because she has had bad customer service experience with this bank. She 's never had a problem with other banks. ... |
Bank of America Credit card customer service / customer relations May 6, 2016 - I disputed an interest charge on - -, 2016 and as of the writing of this complaint I have yet to receive a response, I thought TILA required a response within 30 days. The interest charged was about $150.00. I filed a dispute, which was resolved but Bank of America still charged me interest, a violation of TILA ... |
Bank of America Credit card customer service / customer relations April 25, 2016 - I have been in dispute with Bank of America about what I considered " false '' charges on my credit card ending in -. I received paperwork from them and in the time I was waiting for the dispute to be settled and updated, I was waiting for them to update what I owed on my closed account. I made a good faith payment of $100.00 and they reported to the credit reporting agencies ( All of them ) that I was late 30-60 days. I contacted the bank asking for them to correct the report and they said their hands were tied and they could not. I think this is wrong and misleading on their part, as th... |
Bank of America Credit card customer service / customer relations April 8, 2016 - I received my Bank of America Travel Rewards credit card back in - of -. I wanted to wait a couple months to activate my card, so I called and verified that if I wait a couple months, then I 'd still have 90 days from the day of activation to acquire my - points. The customer service rep that I spoke with verified. -/-/- I activated my card and they said I have 0 % interest till - -. I called today to see if they could extend the 0 % interest to 12 months from activation, but they told me no. I said that I 'd like to verify that I still have 90 days from activation to a... |
Bank of America Credit card customer service / customer relations March 25, 2016 - on -/-/- I called bank of america and requested a new credit card. the old card I still had but never activated it and it expired in -/-/-. I endured over 30 minutes of being asked asinine questions and being out on hold. after 30 minutes I told them what hey could do with their card! one question was what was your pets name that you last purchased poet insurance for? I explained I had had a pet for over 15 years! this was supposedly to verify who I was! I had the old freaking card in my hand! I wrote - - the ceo the first letter on -/-/-. - - called from their ente... |
Bank of America Credit card customer service / customer relations March 24, 2016 - My Bank of America credit card was always paid on time and paid in full yet the stated late payments and I settled with them which is false. ... |
Bank of America Credit card customer service / customer relations March 1, 2016 - I 've had a FIA - Credit Card since -. I set up the account so my monthly payment would automatically be debited each month from my checking acct. I paid of the balance in - -. In - - they debited my acct. for $100.00 even though I had a " - '' balance. I called they refunded my $100.00. On - they again took $100.00 from my acct. I called and spoke to - different Customer Service personnel, who stated it would take -6 business days before my money would be credited back to my acct. Because I had no idea they would debit my acct. for $100.00 I have bills th... |
Bank of America Credit card customer service / customer relations February 13, 2016 - Hello and thanks ahead of time for reading and/or offering any help. The story begins with a trip to - -. My wife and I had decided to take a trip - and about three days into being in the country I got news that my credit card was compromised. Here I am, with my now-useless travel rewards card. So much for no foreign transaction fees. I call up Bank of America and ask them about what I can do. They offer to send me a new card but I 'm out of luck because my wife and I have to keep moving. We were hiking a trail and had to be certain places on certain days. No time to wait around and... |
Bank of America Credit card customer service / customer relations February 3, 2016 - I called to make a payment on my credit card while driving to work.I was using the hands free option on my cell phone and kept asking to speak to a representative. I got a customer service representative who was quite rude, refused to take my payment and transferred me to the fraud department. The fraud rep ( male ) also refused to take my payment, and, despite me verifying every piece of information on the account, stated that he would have to call me back to take my payment. I told him I did not want any inbound calls from them to my cell phone as I did not know them personally and to transf... |
Bank of America Credit card customer service / customer relations February 2, 2016 - I recently received an email from Bank of America ( BOA ) stating that there was a potential fraudulent charge on my VISA card. Rather than call the phone number in the email or click on the link, I went directly to the BOA website. I could n't log in and received a message stating that I could n't access my account, try again later. I also called the phone number on the back of my BOA VISA card. I called twice a day, at different times, for 6 days and waited on hold each time for 30 minutes and then hung up. I also continued to try to log into my account, also with no success. This was very... |
Bank of America Credit card customer service / customer relations January 29, 2016 - I went into a local - office to let them help me book a vacation. While I was there, they told me how wonderful the benefits were to have an - credit card. I applied and received -. We went to - and were scammed while booking a sight seeing tour through - in -. This company was recommended through our hotel. As soon as I realized it was a scam, ( same day ) I immediately called - because I had given this credit card number for reservations. I explained what happened and even told the - representative that we never received any tickets from -. We were told by - tha... |
Bank of America Credit card customer service / customer relations January 8, 2016 - I have a - American Express credit card. I have not used it since -/-/-, and due to a return credit, have, or had, a credit balance of $18.00. I looked at my account online -/-/- to research a prior purchase to discover - fraudulent charges, - - -/-/15 for $870.00 to a liquor store in -, -, - to a fast food place for $3.00 in - and $25.00 Service. I live in Massachusetts and have been with family in -, - from -/-/-. I have not been to Michigan and the charges are not mine, clearly an error or fraudulent. I called the credit card num... |
Bank of America Credit card customer service / customer relations January 5, 2016 - On -/-/- we were notified by email of possible fraudulent activity on our Bank of America credit cards. Our cards were cancelled, a fraud report generated, and new cards were promised to arrive -. On -/-/- only - card was delivered ( 1 day late ) for - of the - account holders. A complaint was then issued for missing card. New card promised to arrive -. -/-/- Received shipping notice that missing card was delivered ( again 1 day late ), but no card had actually arrived. Complaint issued. On the same day there was further suspicious activity ( a dec... |
Bank of America Credit card customer service / customer relations January 4, 2016 - I take 0 % interest cash advances on my Bank of America credit card ( paying the one-time fees ). Usually I have more than - borrowing tranche outstanding, each with its own expiration date for the 0 % interest rate. Some time ago the section of the monthly statement titled " Interest Charge Calculation started showing a zero in the column headed " Balance Subject to Interest Rate '' for each -, making it impossible to verify the amount that will need to be paid off at the 0 % expiration rate without calling the bank. This information used to be furnished on the statement. I will attach ... |
Bank of America Credit card customer service / customer relations November 19, 2015 - When I had been complaining to BOFA earlier this year they send me paper asking to file this complain in writing. I went to my bank the main brunch and asked for the forms to file complain. The associate told me it is no special forms and she will help me in communication to credit card division management. She did and she told me it is no need to file the formal complaint anymore since the complain was went into desired division. All I need is to wait for the answer on my request. So that, I did not send the annual amount because I was waiting for investigation and answer. Soon I had received... |
Bank of America Credit card customer service / customer relations November 2, 2015 - Bank of America is continuing to harass me with phone calls for a credit card that actually has a negative credit balance on the card ( i.e., two payments were credited to the card, one made some time ago and another recently, so now effectively Bank of America owes me money ). On - -, 2015 at - EST a representative of Bank of America called from -, identified herself as - '' and wanted to discuss a recent complaint that I filed with the CFPB. I said Fine ''. She then said that she wanted to record the conversation and I agreed, but when I stated to her that I would also like ... |
Bank of America Credit card customer service / customer relations October 8, 2015 - They have been calling my cellphone after I repeatedly told them i am at work and they cant keep harrassing me sometimes its a machine sometimes a live person they call say something and hang up. U was told because i couldnt post date a payment i wasnt allowed or qualified for a special program and i didnt have the right to call in on my pay to make a payment on my own they refused to stop the calls and refused to remove my number ... |
Bank of America Credit card customer service / customer relations September 4, 2015 - Bank of America did not properly credit my account with a telephone payment. My payment was made on -/-/15 and my account was not credited until -/-/15 and only after I made at least - phone calls and scheduled a meeting with my local branch. During the 2 week period I was seeking resolution :1. I had to endure long hold times. 2. I was treated by rude customer service reps, including - supervisor who told me to stop calling or I would just delay the process. 3. At least - calls were disconnect so that I had to start the process over again. 4. I got calls and e-mails advis... |
Bank of America Credit card customer service / customer relations August 29, 2015 - - -, - - receives Bank of America credit card stmt stating - - payment for $120.00 is late he is charged $2.00 interest and a $25.00 late fee. - asked daughter POA to find out why? She called credit card customer service - - EST same day. She prefaced discussion by stating account is in her father 's name alone and she is the POA. Wanted to know nothing about the account but was inquiring why bank failed to process automatic payment. Customer service representative refused to research problem unless she spoke to senior citizen. Daughter explained he lived - ... |
Bank of America Credit card customer service / customer relations August 24, 2015 - I paid the balance In full via telephone, and got a confirmation number for the transaction. Bank of America acknowledges receiving the payment but to date the payment has not been posted. BOA can offer no explanation why my account has not been credited, even though mychecking account has been debited and my bank has provided documentation that the funds were sent to BOADate of payment - -/-/-/15Representative - - - ... |
Bank of America Credit card customer service / customer relations August 19, 2015 - Years ago I used my Bank of America card to keep my - year old mother in a nursing home. The balance soon grew very large. After she passed away I began to repay BofA a larger monthly payment. I did pay monthly $500.00 a month and - or - times I payed BofA $1000.00 a month as they requested, to get the balance down. This was very difficult, so I reached an agreement with them to pay $ - monthly I did this automatic payment for about two years. About 6 or 9 months ago I noticed the $200.00 was not being taken from my checking acct. I called BofA and was told my acct. was writt... |
Bank of America Credit card customer service / customer relations August 13, 2015 - I used a Bank of America, - card - months ago to purchase a plane ticket, reserve a rental car, and to reserve a hotel room -. The following day I was told my card was used for fraud and they cancelled my card and would sent a replacement in - days. After - month I contacted them and said I had not rec 'd the cards. They then told me I had to call. I am presently in the - and my address is in -. The first person I spoke to said he would send the cards overnight to me in the -. It was a Collect call, but I ran out of time before I gave him the address here. When I called... |
Bank of America Credit card customer service / customer relations July 31, 2015 - Back in - of 2014 I contacted Bank of American in regards to - payments I made. I made a payment in -/-/- and then the following month in -/-/-. I was told the payment was - days late. I am very upset because I been a loyal customer with Bank of America for - years and I have never been late on my credit card bill. And I always pay my bill before the due date. They did nothing to help me and they told me I was late. I told them I was not I asked them if they could remove they late fee or reverse it and they told me no. As a loyal customer they should have done it anyway. ... |
Bank of America Credit card customer service / customer relations July 17, 2015 - Bank of America. I called bank of america to settle a debt and wanted the letter of the settlement faxed over in order to clear the debt due to the fact I am purchasing a home and it is time sensitive. They were unable to fax a letter and when I was finally able to get them to fax it, it would take 24-72 Business Hours '' for a fax. The representative said that their supervisor did not want to take the call. They were there the whole time and refused to take the call. Spoke to - -, - -, and the supervisor who refused to take the call was -. 24-72 business hours, meaning that I ... |
Bank of America Credit card customer service / customer relations July 6, 2015 - I signed up for a credit card via - -. Once it came in the mail I was not happy with the terms so I did NOT activate it. I latter received a bill for $75.00 dollars to cover an annual fee. When I called to complain they told me the card would be cancelled and I would not have to pay this 'fee '. This month I got another bill for for the same $75.00 + interest. When I called to complain they told me it was a bank error and I would not be responsible for the account. Remember, they said that last month. Unfortunately the liars put a mark on my credit score. Are they kidding?! I did n't... |
Bank of America Credit card customer service / customer relations June 28, 2015 - I am writing to complain about the Fidelity - - - - - - issued by FIA Card Services. Consistently, every month, my spouse or I are declined at the point of sale for small amounts, such as today for $5.00 for an - transaction and a $64.00 meal transaction at a restaurant in the same city that I live in. And consistently, we have to be embarrassed at the point of sale followed by a call to Fidelity Card Services, where they trot out the same old excuse of fraud scanners and analyzing for suspicious activity. This happens at least once every month and they claim that they... |
Bank of America Credit card customer service / customer relations June 22, 2015 - I have had a master card account since -, services by Bank of America for at least the past - plus years. When paying my -/-/- bill, I followed the instructions on my payment slip to advise Bank of America of my new mailing address ( Their printed instructions ). On - -, I received my -/-/- bill, however it was addressed to my old address & forewarned to me by the post office. I called Bank of America customer service. After endless waiting & being disconnected, I finally spoke with a so called supervisor named -. He told me they still had my old - address on record... |
Bank of America Credit card customer service / customer relations June 14, 2015 - My credit card was closed by Bank of America due to a security breach and a new card was issued. The new card was then subject to fraud within - day of using it. There is a credit balance on the original card and the Bank has been unable to refund that balance or transfer to my new card for over a month. I have made - calls lasting over - hours in total and each time have been told the balance would transfer in - days. It has not happened.... |
Bank of America Credit card customer service / customer relations June 13, 2015 - In -/-/- our second mortgage line of credit from - Bank was cut off due to none payment of a credit card bill to Bank of America. I had no charges, statements, or activity on that account that I was aware of. I have always had an excellent credit score and I did not realize this thing would be with me for seven years, so I just simply paid it without a dispute. I now know, dispute these things! I contacted Bank of America regarding the $63.00 they said I owed them. I told them that I had no bank statement saying that I owed them, they had not called me on this matter, ever. In respon... |
Bank of America Credit card customer service / customer relations June 12, 2015 - I am complaining of harassing calls which I am sending to - and department of Civil rights that BOA are calling my house even I had told them to stop calling. In addition, in the process of changing my number from BOA who proceeds to execute deceptive practices especially against - and - with abusive practices with credit services. BOA is not respecting my request to stop calling my house acting a nuisance.... |
Bank of America Credit card customer service / customer relations June 9, 2015 - I have had Bank of America shut off my credit card multiple times, probably -, for no logical reason. I opened up my account 8 years ago in Texas and it became connected to my parent 's account, which is also in Texas. Then, my parents moved to - -, but I still remained in Texas. However, Bank of America continually shut off my credit card because it was being used in Texas, even though I called them every single time to tell them that I lived in Texas and that it was not suspicious activity and that they needed to change my address. Every time, they assured me that it would never hap... |
Bank of America Credit card customer service / customer relations May 7, 2015 - I have been a customer of Bank of America for over - years and have not had any late payments, but they reported - - day late payments to the credit agencies. I have stellar credit and have always sent my payments out prior to them being - days late. ... |
Bank of America Credit card customer service / customer relations May 7, 2015 - On - - BankAmerica ( BA ) failed to autodebit my credit union bank account for the balance due on my - account ending in -, although my auto debit was still in active status. As a result BA charged me fees and interest and claimed I was in arrears. On - - I began 10 days of calling, emailing, chatting, and writing BA. The problem was not fixed despite numerous acknowledgements that this was a BA error and that the fees/interest would be refunded. Finally I was able to make the payment by phone on - -. But by - -, although BA debited my credit union account for the... |
Bank of America Credit card customer service / customer relations May 2, 2015 - I have had a Bank of America Master Card for many years. The payment hasbeen set up on Auto Pay from my - - checking account since thebeginning and there has never been a problem making the payment. I noticed this month while going thru lots of mail that the account was past due. I contacted B of A on - -, at approx. - ; - - to inquire why it was delinquentwhen I was set up on auto pay? I did make the entire payment in full. Therepresentative could n't explain why the auto pay was discontinued, but offered towaive the late fee. I asked for a letter to explain the account w... |