Generation Mortgage Mortgage Complaint

Generation Mortgage Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account California

Generation Mortgage- - - - - -, GA - : loan # - - - & - : - obtained a jumbo reverse mortgage loan from you on -/-/-. There was an underwriting condition for a set aside of $26000.00 for one years ' worth of property taxes and insurance plus 10 % '' ( see attached underwriting conditions ). My first installment of property taxes was paid, but my second - was not. As a result of this - - installment not being paid on time I incurred a $940.00 late penalty. I always pay all my bills on time and never would have allowed this to occur had I not understood that you were going to pay these taxes for the first year. The loan is now sold to - as of -/-/-, but you owned this loan when the - - became due in - and also owned it when the taxes became delinquent on -/-/-. I was never contacted or notified that you did not pay them, and since you had withheld the funds to pay them and had paid the


of not paying them within the grace period cost me $940.00 I need to be reimbursed by you for this amount. Please forward me a check in the amount of $940.00 to reimburse me for your error in causing this burdensome fee. Sincerely, - - - - - - - - -, CA - - - ) --. I have previously sent this same letter to you in -/-/-. I have never received a response from your company. I have also contacted the company you sold this loan to, - and they state that they did not acquire the loan until the tax payment was already late ( which is true ) so the responsibility for this error lies with your company and I insist that you correct it by sending me a check for the amount of the late fee I incurred by your company 's lack of follow through and financial disregard for my account.