Resources for resolving common issues with Sierra Pacific Mortgage products and services
You can reduce the number of unwanted calls from Sierra Pacific Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - I have made payments on this loan in the amounts shown on the payment coupons and statements. Sierra Pacific has not applied the funds to the loan and are now charging me interest and penalties and are threatening foreclosure. They have done this in the past and I am always wondering how many innocent people they actually cheat and steal from. How can they still be in business. They have done this to me 2 times. ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account October 17, 2015 - In -/-/-, I received a written Annual Escrow Account Disclosure Statement dated - -, 2015 from - - Mortgage explaining that I had too much money in my escrow reserve account. The letter included their Check # - dated - -, 2015 in the amount of $210.00 with my name as the Payee. I attempted to cash that check on - -, 2015 at a branch of - - - where I have several accounts. After 30 minutes and several phone calls, the - representative advised me that Sierra Pacific REFUSED to honor the check - the - representative told me that Check - was no ... |
Sierra Pacific Mortgage Mortgage application, originator, mortgage broker August 26, 2015 - Unethical and discriminatory lending criteria. ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account August 7, 2015 - My wife and I recently purchased a mortgage loan from Sierra Pacific Mortgage Company who has since sold it on - -, 2015 to -. We received a letter on - - stating that they purchased our loan and all payments should go to them. Problem is is that we already sent a payment to Sierra Pacific on - -, who was suppose to send our payment to -. - is aware of this but is showing a balance on our stubs for that payment and keeps call us about it even though we faxed them our check copy. - has not received our money from Sierra Pacific and harasses us for the payment. Our ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account July 19, 2015 - We requested to our mortgage company to remove the PMI. They stated that a letter would be sent once the request was processed. Two weeks later, we followed up and were told the same thing. Another few weeks pass, and after another follow up, we are told letter will be sent. Finally, after 4 weeks a letter arrives stating that our request was denied due to - late payment, and a new request can be made after 1 year. So, one year later and no late payments we make a new request to remove the PMI. After 1.5 weeks, we receive a letter denying our request, and no specific reason is stated. Rathe... |
Sierra Pacific Mortgage Mortgage application, originator, mortgage broker May 18, 2015 - I entered into a thirty day escrow to purchase a home on - - -. I had been in contact with Sierra Pacific Mortgage prior to the offer and they indicated a willingness to serve as my mortgage broker. Upon opening of escrow Sierra Pacific Mortgage proceeded to start a loan application process. I received a mortgage report on - - - and a request for documents required to process the loan from the Sierra Pacific Mortgage office at - - - -, # -, -, CA -. Close of escrow was identified as - -/-/- -. All documents requested by Sierra Pacific Mortgage ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account April 15, 2015 - Sierra Pacific Mortgage refuses to adjust our loan payment to reflect actual taxes assessed. We have faxed their Escrow Department - now with Tax information and they continue to ignore their mistake. They are projecting - tax payments of $2500.00. The actual - tax payment is $1400.00. This over payment is extremely burdensome on my family. ... |