Resources for resolving common issues with Prospect Mortgage products and services
You can reduce the number of unwanted calls from Prospect Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Prospect Mortgage Mortgage application, originator, mortgage broker November 30, 2016 - I sold my house to a buyer using Prospect Mortgage in - as their lender. Prospect Mortgage 's -, -, is the person responsible for handling the loan. My buyer was also planning to use an - down payment assistance program to help pay the down payment. My buyer gave her offer on -/-/-, and I accepted the same day. We scheduled close for -/-/- ; on -/-/-, we found out the buyer had something pop up on her credit report that would cause a delay in close because it would prevent her from using the down payment assistance. After a couple of weeks of trying to get what we we... |
Prospect Mortgage Mortgage settlement process and costs July 31, 2016 - In - 2015 I was shopping for my - mortgage. I was negotiating with several lenders. - -, then with Prospect Mortgage, matched an offer from another lender - 20 % down and 3.125 % rate. When I started reviewing the initial paperwork, the numbers looked incorrect. I mentioned to - that I did n't expect to have to bring as much cash to close as the paperwork suggested. - reiterated over and over that lenders are required to overestimate, that the actual amount at closing was going to be significantly less. I continued to express concern with the numbers, but she was incessan... |
Prospect Mortgage Mortgage application, originator, mortgage broker June 2, 2016 - I was dealing with a loan officer thru Prospect Mortgage. My loan officer left in the middle of loan process to go to another mortgage company. We had the inspections and appraisal completed. We were waiting on the sellers engineer report and either my work transfer paperwork or a job proposal letter. Once the engineers report came back -/-/-, I was told that I had until - - to get either transfer paperwork or job proposal letter. The new loan officer called the sellers agent and told her he was denying my loan because I did not have either transfer or job proposal letter on - -... |
Prospect Mortgage Mortgage settlement process and costs May 25, 2016 - My loan was cleared to close and my mortgage company sent me mydisclosuress. I looked everything over, signed them and returned them. 3 days later I get an email with another set of disclosures with about $ - more in loan fees. They claimed I changed the loan terms to cash out and raised ltv. Nothing changed on our end from the original disclosures I signed numerically to the second set they sent with the fees doubled. I was finally told someone made a mistake on the rate lock and I 'm paying for it. I was forced to close the loan as it was for permanent financing and I absolutely had to cl... |
Prospect Mortgage Mortgage loan servicing, payments, escrow account May 5, 2016 - I purchased a home in - - --4.25 % 30 year through a lender that uses - to sub-service their loans. In - - the - reduced MIP by - basis points. I did a FHA Streamline Refi in - - through the same lender ( MIP reduction plus new [email protected] % 30 year ) and Cenlar remained the sub-servicer. Later in - I noticed something was weird with my loan breakdown screen in -. Someone determined that the MIP was being incorrectly collected, issued me a refund check and for the past year, each month they collect too much from escrow and refund some back. Then, this m... |
Prospect Mortgage Mortgage settlement process and costs April 7, 2016 - We bought our first house and closed -/-/-. We used a Loan Officer, - -, from Prospect Mortgage to do our loan for us. We had been in contact with this loan officer in - but had put our home search on hold. A realtor friend had highly recommended her when we had started looking for a house a couple years ago. She had taught a first time homebuyers class and we were so impressed in her ability and willingness to explain and teach us that we sought her out again -/-/- to work with her. In the beginning of our search she was great - always answering the phone, returning ema... |
Prospect Mortgage Mortgage settlement process and costs March 31, 2016 - - - -, 2014 I obtain a FHA loan from Prospect Mortgage, LLC. The in-house counsel member - - - committed perjury in her email by stating that my mortgage loan was not sold to the secondary market. - - is the counselor for - who is a subservicer for my original lender Prospect Mortgage, LLC. Moreover, the manager for Prospect Mortgage, LLC refuses to send me a letter stating that my mortgage loan was sold to the secondary market via - -. When mortgages are bundled up in contracts and transferred to - -, the mortgages are sold to other investors as stock ce... |
Prospect Mortgage Mortgage credit decision / underwriting March 15, 2016 - Told I was eligible for a FHA loan only to be denied on the last day. I contact prospect mortgage to obtain a FHA rehab loan on a property I wanted to purchase at - - - - - GA. I was assigned - - as my lender and he obtained a credit report sometime in or around late - - early - -. I was pre-approved and told I qualified for an FHA loan and was told the process involved, which included hiring an FHA consultant for this type of loan. The consultants fee is based on the size of the renovation project. In this case the FHA consultant - - - - was hir... |
Prospect Mortgage Mortgage settlement process and costs November 4, 2015 - I as a consumer was not offered the opportunity to dispute because of Prospect Mortgage Company untimely response and their failure and incomplete response. The first untimely company response and end up no response are not acceptable. I 's like to reopen the CFPB Case # -. Through numerous emails and discussions, we disclosed our credit history and financial situation to - - when we inquired about getting a mortgage on a property in -, CO. He recommended looking in - County. We fully disclosed and provided him with all the financial documents regarding our past bankruptcy and ... |
Prospect Mortgage Mortgage loan modification,collection,foreclosure September 23, 2015 - I obtained a - Mortgage from Prospect Mortgage in - thatincluded 3 months of mortgage payments. Prospect transferred my loanto - who did not apply those payments so that when I made mypayment in -/-/- they returned the payment saying I wasin default for not paying the first 3 months. I called Prospect and was toldthey no longer service my loan and referred me back to -. I wentback and forth like that until I hired an attorney to assist me in -/-/-to see if I could get a Making The Home Affordable Modification. Aftermy attorney did research it was found out that - faile... |
Prospect Mortgage Mortgage application, originator, mortgage broker September 22, 2015 - Prospect Mortgage was the mortgage company that we worked with to close on our new construction home. Throughout the build process my wife and I worked extensively with Prospect Mortgage and the home builder to expedite paperwork, timelines, and decisions so that there were no issues with the timeline. We were to close on the property - -, all parties ( Builder, Prospect Mortgage, wife and myself ) knew this date well in advance to that day. Around - -, Prospect Mortgage contacted us and stated that we would not be able to close on - - because the - party Appraisal company... |
Prospect Mortgage Mortgage application, originator, mortgage broker August 27, 2015 - Prospect Mortgage, -, SC --is placing a mortgage on -, SC declaring there is no litigation '' related to the property, when indeed litigation has initiated with : -, South Carolina, - - ( - ) --This attorney is a class action firm and their last similar but smaller litigation for the same type of structural defects '' was $200.00 -. Prospect mortgage hopes to place this mortgage denying that any litigation exists, before the litigation is registered in the land records ''. My complaint is this is UNETHICAL at best and perhaps worse. ... |
Prospect Mortgage Mortgage application, originator, mortgage broker June 2, 2015 - The Complainant engaged a lender, Prospect Mortgage, - ( Prospect '' ), to obtain financing on the purchase of a residence. The purpose of this complaint is to notify the CFPB that Prospect has refused to timely fund the Complainant 's loan pursuant to a Letter of Commitment. As a result, and as detailed below, Complainant is likely to incur significant financial damage. Complainant has reason to believe that Prospect does not have sufficient funds available to fund its loan commitments and/or engages in a practice of issuing more loan commitments than it is able to process. The Complainan... |