Prospect Mortgage Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Prospect Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Indiana

I was dealing with a loan officer thru Prospect Mortgage. My loan officer left in the middle of loan process to go to another mortgage company. We had the inspections and appraisal completed. We were waiting on the sellers engineer report and either my work transfer paperwork or a job proposal letter. Once the engineers report came back -/-/-, I was told that I had until - - to get either transfer paperwork or job proposal letter. The new loan officer called the sellers agent and told her he was denying my loan because I did not have either transfer or job proposal letter on - - or -. He then calls me and gets all - with me and informs me that he had a responsibility to sellers agent to let them know that I did not have what I needed so he was going to deny the loan. I begged him not to yet as I did not think it was being fair that he had given me until - - to produce one. I had a good possibility at that time on a job offer but did n't want to mislead anyone. He was aware though that


another offer on it and accepted it. They never cancelled the contract in which I had with them. I immediately called my agent. I did in fact get a job proposal letter by Monday - -, 2016 I had the job offer and sent it immediately to the loan officer. He said it was too late and that he was denying my loan. That was totally wrong since he had specifically given me until - - to get the info to him! He and my agent had a conversation concerning the fact that I was never given a denial letter, nor did I get a cancellation notice from the sellers agent. When she asked him if he was giving me a denial letter he did not respond.

Prospect Mortgage customer in Indiana
Jun 02, 2016

* Source: CFPB Complaint Database

Prospect Mortgage response to complaint:
Closed with explanation

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