Review and analysis of over 7 complaints against Nelnet
Nelnet consumers have reported over 7 official complaints related to Having problems with customer service. Out of the 7 consumer complaints against Nelnet, 14% were disputed by the consumer (i.e. the consumer was not happy with how Nelnet responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Nelnet resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Nelnet Student loan dealing with my lender or servicer having problems with customer service March 31, 2016 - I am writing to you in hopes that you can help resolve the issues I am having with an alleged loan that was first made with Nelnet/ - bank. This loan is now being managed by Firstmark Services a Nelnet company.Documents that I have requested are : Signed Promissory note, signed disclosure statement, payment history, payment schedule, a copy of the check that was released, and a signed release of funds form.I have been sent some documentation that I have requested, but the company is making it very hard to get anything. What Firstmark has sent me that they list as promissory note is the only... |
Nelnet Student loan dealing with my lender or servicer having problems with customer service February 16, 2016 - I am a guarantor on my son 's student loans.My son was laid off in - 2015. He was unable to make his student loan payment. When he called, they said that he had to make his loan current prior to them helping him due to his unemployment ( they do not have a record of his call ). Normally, when he is late, I receive a letter within a few days of the due date. This time I did not receive any letters until - - when he was 60 days late. However, I found out that he was 60 days late, when I went to apply for a loan and my credit rating was - points lower than it should have been. I made ... |
Nelnet Student loan dealing with my lender or servicer having problems with customer service October 30, 2015 - The loan was provided by - and is services by Firstmark Services. It was applied to my education at - University between - - and - -. Prior to attending graduate school between - - and - -, I applied - to set up automatic payments. Both times, the loan servicer reported never having received the required documents leading me to miss payments. After I completed graduate school and began to make payments again, I attempted for a - time to set up automatic payments of $200.00 a month. Again, the loan servicer reported not having received the request and resul... |