Review and analysis of over 52 complaints against HSBC
HSBC consumers have reported over 52 official complaints related to Closing/Cancelling account. Out of the 52 consumer complaints against HSBC, 15% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 94% were processed in a timely manner. 8% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Credit card closing/cancelling account December 15, 2015 - I cancel the credit card because I was unhappy with the customer service and the business practice. The credit card was cancelled -/-/- but despite numerous attempts to close the credit card account ( each time I was told the error had been corrected, the account was closed with - balance ). These attempts including reach out to Consumer Financial Protection agency ( Case # - & - ). So far, I have - written confirmation letters from HSBC pertaining to the closing of credit card. But despite the confirmation letters, HSBC decides to harass me yet again about the account that I ... |
HSBC Credit card closing/cancelling account November 4, 2015 - My HSBC business accounts were closed by the bank in 2013, so I personally and specifically asked them to close my personal accounts as well. Last month, I received a statement from them for an open credit card account. It had no billed amounts or balances but it showed the account still open. I 'm concerned that an open account with no activity might pose a security risk and I do not wish to take responsibility for that. Also, it could cause trouble for me if I choose to take a mortgage. Should they choose to close it, it could impact my credit at a time that I need it. ... |
HSBC Credit card closing/cancelling account July 1, 2015 - Wallet pick pocked in 2013, promptly notify bank and filed a police report. New credit card issued, but Credit card company ( HSBC ) fails to remove fraulent charges from 2013 from old credit card number ( account ). Tell me everything is okay and that I am not responsible, but the amount owed keep going up. Keep sending emails that I need to pay due to outstanding balance. No resolution after numerous phone calls since 2013. ... |
HSBC Credit card closing/cancelling account June 22, 2015 - I had a credit card for - years and paid my balance each month. The card was with HSBC. For some unknown reason, they closed my account. I called them when my card did n't work and they stated they had no idea why but the account was closed and I 'd be informed in writing of this within - days. They told me they could n't do anything. I would like to know why they are allowed to close accounts on people who pay their bill each month. ... |
HSBC Credit card closing/cancelling account June 11, 2015 - Dear Sir / Ma'am, I had been a credit card holder of HSBC for years. On - -, I received a letter dated - -, 2015 from HSBC indicating that my credit card account had been terminated. The letter stated that I must send balance payment to such account of which I did. However, HSBC would not allow me to claim gifts or reimburse me for the points I had earned by using the card. I called but was notified that HSBC would only allow existing customers to claim prizes through the points. The issue here is I have - points which is equivalent to a value of $1700.00. No advance notice wa... |