HSBC Credit Card Complaint

Closing/Cancelling account

HSBC Credit card department,

Closing/Cancelling account California

Dear Sir / Ma'am, I had been a credit card holder of HSBC for years. On - -, I received a letter dated - -, 2015 from HSBC indicating that my credit card account had been terminated. The letter stated that I must send balance payment to such account of which I did. However, HSBC would not allow me to claim gifts or reimburse me for the points I had earned by using the card. I called but was notified that HSBC would only allow existing customers to claim prizes through the points. The issue here is I have - points which is equivalent to a value of $1700.00. No advance notice was given to me prior to their decision of shutting down my credit card account, nor had HSBC automatically converted these points to credit my account. I do not agree with the banks improper decision of terminating my account without giving me ample time to manage my earned points. I appreciate your attention to this issue and look forward to receiving your comments / help in order to get back what I own.. Thank you,

HSBC customer in California
Jun 11, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
[email protected]
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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