Review and analysis of over 9 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 9 official complaints related to Credit decision / Underwriting. Out of the 9 consumer complaints against JPMorgan Chase & Co., 0% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Mortgage credit decision / underwriting June 1, 2016 - In recasting my mortgage with Chase, they sent me instructions, which I followed to the " T ''. this was supposed to make the adjustment to our mortgage by the - -, 2016 payment. I provided them with a check for - the minimum amount and 7 days before their deadline. Chase then misplaced my request and did not send the paperwork required by them. BY the time I called this to their attention, they sent the paperwork about a month late, and therefore, the recast did not take place until the -, 2016 payment date. I am requesting a refund of the extra $730.00 in interest their neglige... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting April 9, 2016 - I had a mortgage through Chase bank. My home was foreclosed. Now, Chase bank continually harasses me with " mortgage assistance '' help! I have called a nd mailed them several times to stop - they continue. I receive mailings several times a week. This is ridiculous. I do not know what else to do. ... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting April 8, 2016 - we filed a chapter-, 5 years ago, which was discharged - -, 2015. Our mortgage was independent of the Chapter -. For those 5 years we paid our mortgage on time and found out recently Chase Bank never listed those payments at the credit bureaus, thus, we have a bad credit rating. All our payments for the last five years are up to date. Somehow Chase listed our bankruptcy as at Chapter -, which we were never in. Our attorney contacted them a couple of months ago stating this should not have happened, ( documentation attached ). He along with us has contacted the bank on numerous o... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting March 29, 2016 - My home mortgage is currently at Chase Bank and it is in good standing. I received a letter from Chase Bank the first week of - 2016 offering to re-finance my loan at a lower rate, 3.125 %. The day after I received the letter I called the number listed in the letter to start the re-finance process to get the rate quoted and I was told that the letter was just a marketing letter and, assuming my credit was good, which I assured them it was, my rate would be 3.8 %. When I asked why I could not get the 3.125 % rate they told me that was the rate on -/-/16 ( which the letter stated ) an... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting March 24, 2016 - I send Chase JPMORGAN - online they took the cash, and - online and today they have failed to apply the cedit to the account, the currently have the property in Foreclosure status. ... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting March 16, 2016 - Please Help! I believe I am being discriminated against by JP Morgan Chase while trying to refinance my home. On - -, 2016, I started the process to refinance my home. After checking my credit and sending all the appropriate documents to determine eligibility for the refinance loan, I was approved. I sent all the appropriate documents to the underwriting department ; each time I send the paper work that is being asked. The underwriting department comes back with something else that needed. The underwriting has documents and proof that prove I can afford the loan and will pay the loan p... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting February 26, 2016 - I called Chase to refinance our mortgage since they currently held our existing mortgage. I received a rate of 3.875 % with no points. We started to receive paperwork, the initial disclosure documents the following week. The documents had 0.25 % discount points. I spoke with the loan officer who stated that the documents had to be signed to move forward as well as the discount points to be removed. As then process proceeded, I was told that the points were removed and showed - in the system. The week before closing, we were provided disclosure documents again with the discount points still ... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting February 25, 2016 - We have 3 valid complaints as follows please : 1. Client has an approved short sale under the HAFA program. The 1st lender - had approved the file w/ escrow close date on -/-/2016, with $12000.00 pay off to the 2nd loan, an equity line of credit. The assigned negotiator of the 2nd lender, Chase, wont approve the file under the HAFA insisting that - approval letter should contain a specific HAFA verbiage. - however refuses to issue a special letter as requested since the bank 's letter is auto generated. -, to satisfy Chase 's request sent a letter with - signature but st... |
JPMorgan Chase & Co. Mortgage credit decision / underwriting February 17, 2016 - I have my mortgage with Chase. In the many years I have had my mortgage with Chase I have never paid my mortgage late until last - 2015. Because of family medical issues I paid my mortgage 2 days after the grace period ended. I requested a " good will adjustment '' from Chase the week before last and received a letter today indicating " We ca n't update our credit reporting ... to the - major r credit reporting agencies ... We 've confirmed that we 're reporting information about your account correctly. '' This particular late reporting to the credit bureaus is making it very difficult,... |