JPMorgan Chase & Co. Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Illinois

we filed a chapter-, 5 years ago, which was discharged - -, 2015. Our mortgage was independent of the Chapter -. For those 5 years we paid our mortgage on time and found out recently Chase Bank never listed those payments at the credit bureaus, thus, we have a bad credit rating. All our payments for the last five years are up to date. Somehow Chase listed our bankruptcy as at Chapter -, which we were never in. Our attorney contacted them a couple of months ago stating this should not have happened, ( documentation attached ). He along with us has contacted the bank on numerous occasions to no avail. Also we did have a equity line which was written off in the chapter - because we were under water in our mortgage. when we filed our income taxes they sent us - coded as a F ( agreement ) instead of a A ( bankruptcy agreement ) which our lawyer said we should not have received because this was equity was discharged in the bankruptcy by the court ( documentation attached ) and Chase coded it wrong as if it were a Chapter - instead of a chapter -. All of our other bills have been cleared through the Chapter - and correct on the all three credit bureaus except Chase Bank. Our interest rate has been high - and we would like to get into the Harp program, but our credit is bad because of Chase making a mistake. Can you please help us. We have made our payments on time and may have been late when my spouse was on strike but all payments are presently up to date for the last five years. We need this corrected at all - credit bureaus, so we can go forward with our lives.. Can you please help us to correct this situation, we purchased our house at - now on worth only -. Thanking you in advance for investigating this unnecessary and hurtful situation. - bless.

JPMorgan Chase & Co. customer in Illinois
Apr 08, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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