JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Washington

I have my mortgage with Chase. In the many years I have had my mortgage with Chase I have never paid my mortgage late until last - 2015. Because of family medical issues I paid my mortgage 2 days after the grace period ended. I requested a " good will adjustment '' from Chase the week before last and received a letter today indicating " We ca n't update our credit reporting ... to the - major r credit reporting agencies ... We 've confirmed that we 're reporting information about your account correctly. '' This particular late reporting to the credit bureaus is making it very difficult, if not impossible to get a mortgage for a different house. I have back up documentation to illustrate these statements. I am requesting your help in getting this rectified so that we can qualify for a mortgage for a different house.