JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting California

We have 3 valid complaints as follows please : 1. Client has an approved short sale under the HAFA program. The 1st lender - had approved the file w/ escrow close date on -/-/2016, with $12000.00 pay off to the 2nd loan, an equity line of credit. The assigned negotiator of the 2nd lender, Chase, wont approve the file under the HAFA insisting that - approval letter should contain a specific HAFA verbiage. - however refuses to issue a special letter as requested since the bank 's letter is auto generated. -, to satisfy Chase 's request sent a letter with - signature but still Chase 's refuses to honor the approval letter. The settlement statement ( HUD ) clearly shows that account is a HAFA short sale. We want to close escrow but Chase apparently is not cooperative and intentionally making the process too hard for every one unnecessarily. Our goal is to close the short sale as approved under the HAFA program. Account is delinquent with an active foreclosure process but since short sale is in progress, a sale date is put on hold.


2. An incorrect account no. has been provided by Chase 's negotiator, speculatively was done in purpose so other departments can not have an access to the account, like the escalation department, or the supervisors. 3. Numerous calls have been made to the 2 supervisors of Chase but no return calls. The author / person filing this complaint is assistant to the listing broker.