Review and analysis of over 8 complaints against BBVA Compass
BBVA Compass consumers have reported over 8 official complaints related to Credit determination. Out of the 8 consumer complaints against BBVA Compass, 25% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 38% resulted in non-monetary compensation.
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BBVA Compass Credit card credit determination January 7, 2016 - This bank has no issue placing hard inquiries on my credit report but keep sending me letter saying they ca n't verify me. I have mailed twice to the fraud specialist that they give people in customer service when they receive this letter and she has not once e-mailed, mailed, or called me! No one in customer service has ever allowed me to verify anything, send in documents, nothing and my - credit report is up to date and verified and monitored by me daily! I have also made - complaints to your office and each time the bank has wrote in response to you that they think my identity has b... |
BBVA Compass Credit card credit determination November 25, 2015 - On -/-/15, I was approved for a BBVA - - card with a credit line of $5000.00. Upon approval, I requested a credit line increase in order to utilize a balance transfer offer and not utilize a large portion of my available credit. After being guaranteed there would not be a second credit pull by supervisor in Credit Card servicing ( - ), I noted a second credit pull the following day on my - credit report. I filed a grievance with the -, and received a call today from -, - -. - stated she would assist me in getting this second inquiry removed from my report, an... |
BBVA Compass Credit card credit determination June 7, 2015 - I applied for their credit card on -/-/2015, and I was approved instantly for the credit limit of $21000.00. I received a letter stating my credit score of - using the Experian as their source about five days later, and I received their card about a week later. I believe I received the card on -/-/2015. I used the card on -/-/2015 and -/-/2015. On -/-/2015, I used the card and had a decline. I called the number on the back of a card and, and the regular customer service forwarded me to a fraud department. The fraud department representative told me that my ac... |
BBVA Compass Credit card credit determination May 13, 2015 - credit limit was lowered from $4000.00 to $200.00 without notice and phone call to - - revealed they had done a soft check on my credit and - had reported erroneous negative info, check with - and credit is is good with them so dispute is with - - ... |
BBVA Compass Credit card credit determination April 21, 2015 - On -/-/-, I applied for BBVA Compass - - - ( - ) Card and to my dismay received a message that said Your application for a BBVA Compass - - - - - - Card has been received and is currently under review. A BBVA Compass Customer Service representative will contact you soon to complete your application. If you have any questions, please call our Customer Service team at - ( - ). Please reference Application ID -. '' I promptly contacted BBVA Compass by phone on -/-/- and -/-/- about my request for a new credit card product from the bank and wa... |