BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Credit determination California

On -/-/15, I was approved for a BBVA - - card with a credit line of $5000.00. Upon approval, I requested a credit line increase in order to utilize a balance transfer offer and not utilize a large portion of my available credit. After being guaranteed there would not be a second credit pull by supervisor in Credit Card servicing ( - ), I noted a second credit pull the following day on my - credit report. I filed a grievance with the -, and received a call today from -, - -. - stated she would assist me in getting this second inquiry removed from my report, and we ended the call amicably. However, only hours later when attempting to use my card, it was declined and when I phoned in, was informed my card was canceled with notice and was given no explanation. I have been unable to subsequently reach - - for resolution. I have - pending balance transfers to other


I believe that this card was closed in retaliation for my complaint filed with the -, and find this to be very poor customer service. Supervisors in Customer Care were extremely abrupt and rude and would not give me reason as to why this was so abruptly closed. I wish to remain a customer of BBVA and utilize this card, and request immediate intervention to resolve this, and reopen my card ending in -. There is no reason that this card should have been so abruptly closed, especially in lieu of speaking to an Executive Resolutions specialist only hours beforehand, who informed me of no such action, during which time my account was in good standing. There have been no issues on this account - including no disputes or issues with payment. At this time, I am a very disheartened customer looking for immediate resolution to this time urgent issue.