BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Credit determination California

This bank has no issue placing hard inquiries on my credit report but keep sending me letter saying they ca n't verify me. I have mailed twice to the fraud specialist that they give people in customer service when they receive this letter and she has not once e-mailed, mailed, or called me! No one in customer service has ever allowed me to verify anything, send in documents, nothing and my - credit report is up to date and verified and monitored by me daily! I have also made - complaints to your office and each time the bank has wrote in response to you that they think my identity has been stolen and that is why they have denied my application. That seems interesting since the information on the application matches my credit report, I 'm calling saying it 's me applying, I 'm offering to send in verification, and I have filed - Consumer Financial Protection complaints that they are not fairly processing my application and yet they give you the same - answers they provide me.