Review and analysis of over 3 complaints against BBVA Compass
BBVA Compass consumers have reported over 3 official complaints related to Other transaction issues. Out of the 3 consumer complaints against BBVA Compass, 0% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BBVA Compass Money transfers other transaction issues July 7, 2016 - My income tax refund of $3600.00 was wrongfully direct deposited to a compass bank account acct # ( - ) on -/-/2016. i have opened a investigation with the - Police Department to retrieve my refund but the bank 's corporate security supervisor - - - says the bank can only return $900.00. The IRS has been notified and they will send out a letter notifying Compass Bank has to return the full amount but no word yet.... |
BBVA Compass Money transfers other transaction issues June 15, 2016 - I attempted to wire transfer the remaining balance for a - to the - company from my branch office at BBVA compass on -/-/2016. Wire transfer paperwork indicated funds available on -/-/2016. On -/-/- when the funds had still not arrived in the recipients bank account, I requested a trace through BBVA. At this point BBVA still does not know where the money is, and can not produce any proof that the money has been transferred from the intermediate bank to the bank in - -. BBVA Compass system for tracing the money is almost guaranteed to be non-productive. I have spoken to the... |
BBVA Compass Money transfers other transaction issues other transaction issues October 25, 2015 - I have a checking, savings, and mortgage loan through BBVA Compass Bank. I acquired the loan -/-/- and up until the past year had not had any issues. However, on -/-/- I received notice that my mortgage payment due on -/-/- had not been paid when I in fact had made payment via money transfer from my checking to my mortgage account. Compass customer service recognized that the transfer was attempted in - prior to its due date, but was not effective for some unknown reason. The issue was resolved. Once again on - the same issue arose. I was notified of non payment of my mor... |