Review and analysis of over 59 complaints against Specialized Loan Servicing LLC
Specialized Loan Servicing LLC consumers have reported over 59 official complaints related to Application, originator, mortgage broker. Out of the 59 consumer complaints against Specialized Loan Servicing LLC, 14% were disputed by the consumer (i.e. the consumer was not happy with how Specialized Loan Servicing LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Specialized Loan Servicing LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker February 27, 2017 - I have tried to obtain the paper work needed for my mortgage and up to now SLS Mortgage services has not given all the paper work to -. - is telling me that page ( - ) of the note is missing ( this is the page that shows the endorsement ) and they also need the updated assignment SLS sent the same papers previously and - informed them then that there was paperwork missing. I really need help in this matter - Loan # : - - Acct # : -... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker February 8, 2017 - I believe my husband and me are the victims of predatory lending. We purchased a home in - - from - Loans. Later we found out through the news that - was practicing some unfair lending. Our loan was transferred to - - -. Our payments increased from $3000.00 to $4100.00. We received a loan modification in - and payments went to $2200.00 which was manageable. In - - - - - transferred our mortgage to SLS - Specialized Loan Service. Our loan has increased again to $2700.00. We can not afford this amount. I called SLS and asked what options we have. Th... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker February 4, 2017 - I received a notice from - on -/-/2017 stating that my loan was being transferred to a new servicer as of -/-/2017 and that they would no longer accept any payments after -/-/2017. - did provide the new loan servicer name and contact telephone number and ask that I contact Specialized Loan Servicing LLC for c further assistance, I contacted Specialized Loan Servicing LLC I was told that my information had not uploaded into their system and was asked to call back the following Friday and that I would receive a welcome letter within - days after the -/-/2017.I called again on -... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker January 12, 2017 - I was working with KEEP YOUR HOME CALIFORNIA about my home mortgage and they requested a mortgage statement and they refuse to send it to me and to me and KEEP YOUR HOME CALIFORNIA therefore I just got call from KEEP YOUR HOME CALIFORNIA that they denied me because of not getting the the document they requested. what happened to my case with KEEP YOUR HOM CALIFORNIA is souly SLS fault fault for refusing to send the document needed. I need immediate action befor SLS take my home.... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker January 6, 2017 - We had purchased our rental property in -. The loan company at the time or bank recorded the property legal description wrong. We did not find out about this until -/-/- when we tried to sell this property in -. We contacted the mortgage company which is now SLS ( specialized Loan Services ) to correct this mistake. This is where the trouble began. They had informed me that it would take them till -/-/- to correct this mistake. Over three months for someone to take a look at this. I contacted SLS numerous times, sent an email to there ceo and all I am receiving from them is the... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker December 24, 2016 - I lost my work do to closing all the - campuse I am having difficaulty with my mortgage therefore I am trying to get help from keeping home California they requested monthly statement for my mortgage and the servicer refuse to send them to me I have been in contact with them since -/-/2016 and they first told me they will fax it within a 2 hour then I called them - and they said its in a process it takes 48 hour to 3 days I called them on - and requested to speak to a supervisor and I have been told the supervisor will call me and nothing happened I was receiving statement from prev... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker December 23, 2016 - I am livid of the way SLS has handle my loan, in order to prolong my case further more behind. I have summited a complete modification packet for review. However the account where I deposit my husbands contribution and the rental income I am collecting, is a savings account I open with -. This bank can only provide me with a statememnt every six months. I have fax SLS my history of transactions showing the contribution and rental being collected. But SLS is refusing to use my Transaction history because they want an actual bank statments. I have provinded all that I can and now SLS is stati... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker December 20, 2016 - Specialized Loan Services repeatedly denies my application for mortgage assistance.... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker December 9, 2016 - We had a Home Equity Line of Credit with - -. - - sold the loan to SLS - Specialized Loan Servicing LLC. The loan was to mature in - 2016. We received a letter to that effect giving a 90 Day Notice. We contacted SLS to ask what needed to be done to apply for a Loan Modification. We filled out all required forms and sent all requested documentation dated -/-/2016. Time went by hearing nothing. Finally I phoned. SLS informed me I would be receiving a letter stating the missing documents they needed. I did receive the letter dated -/-/2016. It stated " Documents still r... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker November 2, 2016 - In the process of refinancing. My partner had a bankruptcy and its not closed yet due to some property being sold. SLS stopped reporting our payments to the Credit bureaus. We are applying for a new VA loan. When the new mortgage company contacted them they said we were late with - payments. We have our cancelled check ( attached ) that show we have made all payments and are not late. We have to have a clear report from them and they have made if very difficult to get items needed. Thank you for any help. I think my loan is conventional fixed. - -... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker September 22, 2016 - I am very frustrated with SLS they dont want to offer me principle forgiveness, even though my loan is eligible. I had to pay for the for a new appraisal because SLS was stating my home is not worth $230000.00 after paying for the appraisal my house was worth $35000.00 only. However ; now they have increase the value purposely for their own benefit. This needs to stop I have tried to work directly with SLS. But unfortunately they keep making me re-apply. All I want is a fair review, I am tired of all the fraudulent claims SLS is using against me to prolong my loan, making me fall more behi... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker August 9, 2016 - I am shocked that - - - has refused to review my complete modification packet despite being told to submit a new packet while my appeal is being reviewed. Apparently, they are using my active sale date for - - against me even though they were aware of my sale date since I constantly voiced my fear of losing my home. However, I provided all documents needed for a modification review but - does not want to move forward and review my loan. I have an appeal letter currently under review with - and was promised to have a rush review due to having the active sale date. But again... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker July 5, 2016 - Hello, My name is - and - -. This is most likely the 4-5th complaint against my mortgage company SLS. I just recently placed a case against them last week and here is another. I was in another short sale offer for the sale of my home for the past - months. Recently--days ago SLS called me aking for the FUNDING PROOF OF THE BUYER to be sent to them for review. I stated that it was my lawyer that they should be calling but I would contact them to request that inwhich I did that day. My lawyer in turn replyed and said she got that sent that day also to SLS and even asked them if an... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker May 13, 2016 - I AM - YR. OLD WIDOW, HAD A MORTGAGE W/- -, I TRIED FOR TWO YEARS NOW TO SETTLE THIS AND THEY WILL NOT WORK W/ME I HAVE HIRED LAWYERS, & IT HAS BEEN COSTLY - SOLD THIS MORTG. TO SLS, AND STILL CAN NOT SETTLE, THEY HAVE JUST PUT MY HOME IN FORECLOSURE, AND I CAN NOT AFFORD TO LOOSE MY HOME AT THIS POINT IN MY LIFE. PLEASE HELP ME. ... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker April 4, 2016 - On - -, 2016 my family received approval for HAMP tier 2 from SLS ( - - - ). The three Trial Payments to begin - -, 2016, however four weeks later I was notified that the file had been audited after my approval was sent out and that unfortunately a mistake had been made while processing the file and that our family did not qualify to receive the modification after all. ... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker March 24, 2016 - My second mortgage or " HELOC '' matured 2 years ago since I filed bankruptcy 7 years ago and had not received any statements from them since that time I was unaware of it being close to maturity since that time I have filled out paperwork with them at least 5 times each time they say something is missing and I send that and no response. When I call back I am told the paperwork is too old and needs to be resubmitted. They have sent my home for foreclosure. Since I have a lot of equity in my home I feel they are doing something called " Dual Tracking '' which I understand is illegal in Californ... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker January 31, 2016 - MY ORIGINAL BANK HAS SOLD MY LOAN TO SLS. I NEVER BEEN LATE ON MY PAYMENTS. LAST YEAR I CALLED THE COMPANY TO CHANGE MY PAYMET TO AUTOMATIC DRAFTING. I GAVE THEM ALL THE INFORMATION ON PHONE. BUT DUE THEIR COMPUTER GLITCH ON THEIR END, MY PAYMENT DID NOT GO THROUGH. I ASSUMED EVERYTHING IS FINE AND WITH MY BUSY SCHEDULE I DID NOT CHECK MY BANK STATEMENT. AFTER ONE MONTH THEY CALLED ME STATING THAT MY PAYMENT DID NOT GET POSTED. THEY CHARGED LATE PAYMENT. I CALLED SEVERAL PEOPLE AT THE CUSTOMER SERVICE WHO WERE RUDE. FINALLY I GOT HOLD OF ONE OF THE SUPERVISOR WHO WAS VERY PROFESSIONAL AND TOOK... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker January 13, 2016 - Several weeks ago I requested information on a loan consolidation from -. They informed me that there was a Bankruptcy indication on my SLS, ( Special Loan Servicing ) account who services my - mortgage, thus, - denied me a loan until this matter is resolved. However, I have never missed a payment or ever filed for Bankruptcy at anytime in my life. I contacted SLS who has only delayed in admitting they made a mistake and to contact - and the Credit reporting companies to correct this grievous error. ... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker January 10, 2016 - It started at - Putting an application in for the principal reduction program. They transferred my account to SLS .I had Hud and KYHC trying to help but I had 3 years of taxes to file before they could complete the app.I could not do that in time so they had to close the case. I searched and found American Foreclosure Prevention ( AFP ) .First we did my tax returns, then completed the app to submit to SLS. I was approved for the HAMP TIER 2 Program.. Then I had to make 3 trial payments of $2000.00 on time starting with -/-/- -/-/- and -/-/- before SLS would send... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker December 16, 2015 - We wanted to refinance our mortgage and were well into the process when the broker requested a payoff amount. When we got the statement with the payoff amount from the loan servicing company, it included a request to pay roughly $5100.00 for property taxes. This was odd, because - - - held our property taxes in escrow every month and had over $7100.00 in an escrow account. Why did they need an additional $5100.00? We called and asked and they said the $5100.00 was to pay property taxes if the loan closed after the taxes were due. We were thoroughly confused because - of co... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker November 27, 2015 - Title Source on behalf of - Bank contacted SLS to obtain a subordination agreement and proof of assignment regarding a secondary mortgage it has on my property. I recently learned that SLS has requested that the subordination document be signed " SLS on behalf of - '' ; however, per Title Source 's title search, there is no record that - is the current holder of the mortgage. Title Source and I have been informed by SLS that it will take 2 to 3 months or more to respond to the request. This timeframe is unacceptable and will likely to result in cancellation of my pending application. ... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker September 12, 2015 - My home loan has been transferred from -, then -, SLS secure loan services, all three of them told me I would qualify for a modification yet to the date SLS gives me the run around sends me all the information and never return a call to see if I qualify then I call and they say yes we got your paper work but the time limit had expired, I 'm like what?? Then they go also, u forgot to fill in certain sections, so it 's expired I have to send you another package I have had - packages and according to them they are wrong now I 'm facing foreclosure and there I 'm loosing my home and no mo... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker September 10, 2015 - I have a HELOC in the amount of approx $5000.00 managed by Specialized Loan Service, in my original complaint number - i requested that they correctly record this lien -/-/-. That actually happened -/-/-. I received this response from SLS -/-/- at my request to proceed with refinance keeping this smaller loan as a -. This is a very vague non answer. I am looking to refinance approx - on a property valued at -. I feel this is a retaliation based on multiple calls, complaint here and with corporate office. SLS has never responded to initial complaint. Feels like shad... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker June 11, 2015 - I have called in weekly since -/-/2015, ... .... and each time I was told the file was in underwriting. I recently called on - and was told the file was not in underwriting and has not been the entire time. I spoke to a manager - - ID - ) who could not give me an explanation of what happened. I plan to resubmit a whole new packet as the original will likely be outdated. Please see that this new packet goes properly into underwriting and that the representatives are not falsely stating a packet is in underwriting when it is not. Thank you for your time and consideration in thi... |
Specialized Loan Servicing LLC Mortgage application, originator, mortgage broker April 14, 2015 - I am currently being evaluated for a loan modification. There is an agreement withThe California Attorney General Office to not do dual tracking. It should not be forward with a Trustee SaleWhile I am under review for a loan modification. The Sale date must be vacated. We want to keep our house. We hope everything going well on our loan modification. ... |