Specialized Loan Servicing LLC Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

I am shocked that - - - has refused to review my complete modification packet despite being told to submit a new packet while my appeal is being reviewed. Apparently, they are using my active sale date for - - against me even though they were aware of my sale date since I constantly voiced my fear of losing my home. However, I provided all documents needed for a modification review but - does not want to move forward and review my loan. I have an appeal letter currently under review with - and was promised to have a rush review due to having the active sale date. But again, - is using it against me that I did not submit my modification packet before the 37 days but how can I summit a packet when my appeal is under review? Clearly, I am being set up for failure to ensure I lose my home. When I submitted my appeal I was told the sale date would be canceled if a decision was not reached or if it was I would still be able to resubmit. They lied and the appeal assures they will not move forward with a foreclosure


to re-apply but yet she requested I immediately submit a packet since the decision for appeal was pending. Now, because I submitted the packet they are using it against me despite having my appeal under review. This is grossly unjust and they need to stop doing this to struggling home \owners such as myself. I am in shocked and absolutely angry with the way they set me up to fail. I am in tears because as a single mother you can only imagine the - I am experience at being left homeless.I have and continue to do everything - has requested of me. The modifications offered in the past where not affordable and was told they would be reviewing me for the HAMP Tier 2 and not to worry. I am reaching out to you as my last desperate attempt to help me. They need to stop my foreclosure date as told and considered for the HAMP Tier 2. Please I hope you help me and I do not lose my home. Thank you so much for listening and helping me with this.

Specialized Loan Servicing LLC customer in Illinois
Aug 09, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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