Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

FHA mortgage Application, originator, mortgage broker New York

I have called in weekly since -/-/2015, ... .... and each time I was told the file was in underwriting. I recently called on - and was told the file was not in underwriting and has not been the entire time. I spoke to a manager - - ID - ) who could not give me an explanation of what happened. I plan to resubmit a whole new packet as the original will likely be outdated. Please see that this new packet goes properly into underwriting and that the representatives are not falsely stating a packet is in underwriting when it is not. Thank you for your time and consideration in this very serious manner.