Review and analysis of over 30 complaints against BBVA Compass
BBVA Compass consumers have reported over 30 official complaints related to Making/receiving payments, sending money. Out of the 30 consumer complaints against BBVA Compass, 13% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BBVA Compass Bank account or service making/receiving payments, sending money June 28, 2016 - My business partner and I have experienced a total breakdown in communication with the BBVA branch -, T- -. The staff have not resolved simple banking issues and do not reply to our calls or emails. As a result our company : Can not make on-line wire transactions, despite compiling all the relevant paperwork in the branch in person in - Have not been able to have new cards correctly issued Can not access the - account all on line ( error message - account locked )... |
BBVA Compass Bank account or service making/receiving payments, sending money November 3, 2015 - My bank BBVA Compass will not return $6.00 to my checking account that was not authorized. I called and emailed them numerous times but they would not return the funds to my account. ... |
BBVA Compass Bank account or service making/receiving payments, sending money October 28, 2015 - I use BBVA Compass Bank to send an International Transfer to -. They take the money for my account, but never deliver that money. I contact them, and after an apologize, the say will send the money, and never happen. I call and call, with the same results. 1 ) Do n't send the money, 2 ) Do n't return the money to my account. ... |
BBVA Compass Bank account or service making/receiving payments, sending money October 6, 2015 - In -, a withdrawal was debited from my checking account each month by a name unknown to me. The withdrawals were suspicious because the amount of money and the dates were different each month. After several months of this I called my bank to tell them I did n't recognize these charges. I was told that I would have to contact the payee in order to stop it because I was the - that authorized it. I could n't find any contact information on the company and did n't know what to do. I eventually filed a dispute and had to close that account in order to stop the debits. During that year this fr... |