Review and analysis of over 90 Government Benefit Payment Card complaints against Comerica
Comerica consumers have reported over 90 official complaints related to Government benefit payment card. Out of the 90 consumer complaints against Comerica, 18% were disputed by the consumer (i.e. the consumer was not happy with how Comerica responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Comerica resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Comerica Prepaid card unauthorized transactions/trans. issues November 15, 2016 - I receive - for my son on the -. On -/-/- I went to the atm to take out money. The machine said I was exceeding my balance so I checked online. Noticed that someone in - had withdrew - $ from my card. I had my card the entire time. So I contacted direct express immediately. Filed the claim for fraudulent transactions. They told me I needed to write a letter or wait for their paperwork and send it back. I decided not to wait and sent out my letter on the -/-/- which the confirmed they received on the -. To this day of the - I have yet to receive their paperwork. I ca... |
Comerica Prepaid card unauthorized transactions/trans. issues September 26, 2016 - I have been on the phone and ca n't get through this horrible phone system and sit and wait for the fraud area to pick up for over an hour and then it just disconnects. I am out $100.00 that I need to feed my kids with and I ca n't get any response. I have had it! I ca n't get anyone to provide the police report details to.... |
Comerica Prepaid card unauthorized transactions/trans. issues June 23, 2016 - I am the - for my son 's SSI benefits via the Direct Express debit card. On - - I tried to withdraw $ and had a $0.00 balance. His deposits are on the - of every month, - was no exception, that '' s verified. The transactions were made - ( I live - ) with a cloned card according to the - - fraud department. ( where the major transactions were made ), I filed a police report locally as instructed and filed Direct Express fraud packet. They say they have received it, but it will take -90 days to review. ONE phone call could clear up any issue that I had anything t... |
Comerica Prepaid card overdraft, savings or rewards features June 7, 2016 - This is prepaid card. I use it to avoid overdrafts and fees and no longer use checking accounts to prevent overdraft issues.I checked my statement on - and had an available balance of - I went to ATM to get cash to pay bills. Today I check to see my balance and it is - overlimit. I immediately called customer service who informed me that " pending transactions/holds '' were released because the merchant did n't submit the charge and that was why I had an available balance, but today they resubmitted the charge. I asked why they " paid '' this transaction knowing I did n't have the mon... |
Comerica Prepaid card fraud or scam May 16, 2016 - Have been using DirectExpress Card to receive -. payments and have read and followed the " fine print '' only to send the pertinent information via U.S. Mail only to receive no response and for DirectExpress to be in breach of their own " terms. '' According to F.B.I. website information on debit cards that have funds deposited to them this constitutes a fraud. After making online transaction that the telephone check states the balance has been reflected without a HOLD. The company is stating different from what I have recorded after transaction. The company are " pulling a fast one '' on ... |
Comerica Prepaid card unauthorized transactions/trans. issues May 12, 2016 - Direct Express/Comerica failed to stop an automatic payment I had set up on my account for - -. Direct Express/Comerica then processed another payment from - - after my stop order and is therefore unauthorized. They are now trying to shift the blame to me ( this was not my faulf ) and are refusing to return the money ( $46.00 ). What transpired in trying to have this corrected is nothing short of surreal due to the reprehensible behavior I encountered. Im attaching a full statement and supporting documentation for my case.... |
Comerica Prepaid card unauthorized transactions/trans. issues April 26, 2016 - My Social Security is directly deposited into an account through Direct Express. In - of 2015, my account was charged 96 times for the - - -, with charges ranging from $4.00 to $30.00, totaling $580.00. While I have visited the - - on several occasions, I have not incurred this number of charges, nor have I done so over the course of 2 days. When I initially addressed the issue with Direct Express, I was told that I had incurred these charges over a period of months and never charged for them until - - and - -. I have been in contact with the - - as w... |
Comerica Prepaid card fraud or scam April 9, 2016 - On - -, 2016 my debit card was used in another state repeatedly the transaction came out to $740.00. This is a debit card from Social Security income which says my money would be safe and secured. On - -, 2016 is when I realized all my funds were gone immediately i called customer service. I asked why was n't the card disactivated when transaction were being made so far repeatedly. I was sent investagation forms which took them a week to get to me. I still have n't received any kind of information nor any refund they told me maybe I get my money back on the card itself it says it... |
Comerica Prepaid card unauthorized transactions/trans. issues February 9, 2016 - Hello! My name is - - and I put in a complaint with Direct Express where I receive my SSI deposit, in reference to unauthorized transactions on my card. this dispute was entered on - -, -. They were suppose to send me documents to fill out to finalize the dispute. After not receiving them within a months time I called them back. They had to resend the documents for me to fill out to finalize the dispute. Initially they told me it would take up to 45-90 days to complete the investigation. in which should have started from - -, -. After waiting the 90 days and speaking w... |
Comerica Prepaid card unauthorized transactions/trans. issues January 27, 2016 - I have been having a major problem with - - Prepaid Card taking money from my account not wanting to replace it back nor show me no proof of wats going on. I had to link debit card to my bank account to get statements and transaction history they have caused me to loose lots of money after contacting them multiple calls recorded and all they still attempt to let whoever unauthorize my account with multiple cards stealing money I have asked for my money to be sent back check form and account closed. The representatives supervisors and all are very rude very bad language no help at all tot... |
Comerica Prepaid card fraud or scam January 8, 2016 - I had all my funds stolen at the - Bank ATM in -, -. I want my $3900.00 returned to my account. From - -, - to the present I have constantly called Direct Express being lied to. I have never received a complaint form. The letter below was supposed to have been sufficient to get my money back according to Direct Express. My complaint was cancelled - -, two days before - - Received my complaint letter. THIS LETTER WAS OVERNIGHTED AND RECEIVED BY DIRECT E-PRESS AT - - -, -. - -, - Direct Express Direct Express Fraud -. - - - -... |
Comerica Prepaid card fraud or scam November 11, 2015 - I signed up to have my Social Security check deposited onto the Direct Express card with my first deposit on - - 2015. I had received no card in the mail and on -/-/- called them and found out that my information had been used fraudulently. Someone had ordered a card and it was caught shortly after by their fraud dept and cancelled and my account frozen. They never contacted me and admitted that they were at fault for not doing so. I was told I needed to go the Social Security office and file an MOU. I did, and was helped by - - who contacted Direct Express. She spoke with -... |
Comerica Prepaid card unauthorized transactions/trans. issues October 31, 2015 - I receive a monthly social security benefit check of $740.00 direct deposited to Direct Express. Starting -/-/2015 through -/-/2015 my card that was provided to me through Direct Express, card # - would not work once I put it in an ATM machine. It stated the card was invalid. The last time I used the above card was the first week in - of 2015. I have not used the above card since the first week in - nor have I authorized anyone else to use the above card, nor have I requested a new card between -. A new card was obviously issued through Direct Express without my autho... |
Comerica Prepaid card unauthorized transactions/trans. issues October 18, 2015 - On -/-/2015 as soon as my Social Security - Direct Deposit credited to my card, Direct Express suspended my card. I ca n't transfer my income to another bank, make purchases or view transactions online. On -/-/2015 I wrote Direct Express after viewing my - Statement ( postmarked -, had insufficient postage, and arrived - ). The - Statement showed unauthorized charges and credits which I outlined in detail in my letter. Direct Express did n't respond to my letter. On -/-/2015 my - Statement also had unauthorized charges and credits on it so I wrote Direct E... |
Comerica Prepaid card unauthorized transactions/trans. issues October 7, 2015 - - -, offered this card directexpress debit mastercard to put my social security - payment on on the -/-/15 I made a transaction on a - atm machine of $160.00 witch would of left me $110.00 something on my mastercard a couple of days went by and I call directexpress card - and the amination service said something was wrong with my card and I had to talk with somebody but the amination said they were to busy to check online to see your account and tranactions when I did all it would let me see is a fraud problem and my balance of - cent something like that it would n'... |
Comerica Prepaid card fraud or scam September 7, 2015 - - - Services froze my - computer screen with a window instructing me to call - at phony phone number. Then - '' transferred me to - - - which falsely claimed to be - 's contracted tech service. - pretended to fix '' a problem they caused in the first place. They took remote control of my computer for at least - hours. All - & - forums I have read explain - is a scam. They allegedly are HQ in - - NJ at - - - # - zip code - ; contact - -, email --, phone -. I was hacked by - -/-/15 & discovered scam -... |
Comerica Prepaid card unauthorized transactions/trans. issues June 11, 2015 - During a recent audit of my account, I discovered that my account had charges totaling $1700.00. However, Comerica/Direct Express says I have done $2100.00 in charges. I have done the math, have the printout and request your intervention in this matter. I have already complained to them without result. ... |
Comerica Prepaid card unauthorized transactions/trans. issues May 11, 2015 - On - -, 2015 after a purchase of $8.00 at -, I had a $260.00 ending balance. The following morning, when I attempted to get gas on - -, 2015 ( It was not a funny - Joke ), I discovered the account had a - dollar balance. I immediately contacted Direct Express to no avail. I was told it was being researched and that the card was not FDIC covered ( which is untrue ). I was told they did not have to follow FDIC rules, nor did they have to respond in any certain time frame or replace my money to my card. This situation has been going on over 30 days now, with still no reso... |
Comerica Prepaid card fraud or scam April 12, 2015 - I am a - recipient and my monthly payment goes on to a US Direct Express card. I have been fighting - for 5 years now I depend on this small payment to help with rent and all other household necessities including medications as needed.Last month on -/-/-/-/2015 I went to the bank as usual and withdrew all but $300.00 from my card. Any other time I would have taken all but $50.00 or so but it was my birthday month and my mom and aunt send a few dollars so I did n't feel I would ned it all at -.so I left it on the card. On -/-/-/-/2015 I called to check the balance a... |