Comerica Prepaid Card Complaint

Comerica Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Florida

On - -, 2015 after a purchase of $8.00 at -, I had a $260.00 ending balance. The following morning, when I attempted to get gas on - -, 2015 ( It was not a funny - Joke ), I discovered the account had a - dollar balance. I immediately contacted Direct Express to no avail. I was told it was being researched and that the card was not FDIC covered ( which is untrue ). I was told they did not have to follow FDIC rules, nor did they have to respond in any certain time frame or replace my money to my card. This situation has been going on over 30 days now, with still no resolution. I have called multiple times a week since this incident happened, with no resolution in sight. I have called the FDIC and have filed a complaint. After this incident on -/-/15, my card was compromised on -/-/--/-/2015 by someone in - -, who - up over $900.00 in - charges. Direct Express/- refunded my card $400.00 and is reviewing the FRAUD ( 90 day process ). I filed an FBI report and Police report. I filed all necessary forms requested by Direct Express. However, the company refuses to address the $260.00 that went missing PRIOR to the - - and -, 2015 FRAUD happening. *** In the process I have received a closing notice for my electricity, due to the fact that the $260.00 went missing from my account. This card belongs to a - person, with no other means to support themselves. This matter needs immediate resolution! Note : My docs are to large to upload to this complaint.